Manager of Premium Service

  • FC Cincinnati
  • Cincinnati, OH, USA
  • 13 Sep, 2022
Full time Account Management Customer Service Leadership & Management MLS Sales Ticketing

Job Description

Job Title: Manager of Premium Service
Department: Ticketing & Sales
Reports To: Senior Director of Premium & Hospitality 
About FC Cincinnati:
FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. The club’s wide and diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Originally founded in 2015 by Lindner III and current Co-CEO Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship in record-setting fashion and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FCC entered MLS as the 24th team in 2019. FC Cincinnati opened the Club’s privately funded, 26,000-seat soccer-specific TQL Stadium in the West End neighborhood of Cincinnati in 2021.
Position Summary:
The Manager of Premium Service to the Senior Director, Premium Sales & Hospitality and will assist with all ticket sales service related functions. This individual will be primarily responsible for servicing existing members, upselling existing members, and planning and executing various hospitality functions. This is a salary exempt role.
Primary Responsibilities:
  • Build, retain, and manage relationships with CTI Cincinnatus Club members 
  • Act as the primary point of contact for assigned CTI Cincinnatus Club members to ensure first class hospitality during their attendance at all FC Cincinnati events
  • Manage and assist in retention campaigns and events CTI Cincinnatus Club members
  • Act as a liaison between all internal departments to ensure that CTI Cincinnatus Club members expectations are met and exceeded  
  • Contribute to and execute yearlong communication strategy to CTI Cincinnatus Club members 
  • Assists in planning and execution of activation events in the CTI Cincinnatus Club
  • Assist in the planning, management, and execution of nightly suite, loft, and balcony box rental sales and service campaigns
  • Responsible for selling full menu of ticket products with a focus on suite, loge box, and all premium group outings
  • Proactively anticipates, comprehends, and resolves CTI Cincinnatus club members needs and issues and tactfully handles and resolves them
  • Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects
Skill Requirements:
  • Positive “make it happen” attitude
  • Ability to adapt to new tasks quickly
  • Strong Word, Excel, and PowerPoint skills
  • Excellent written and oral communication and presentation skills 
  • Strong ability to multi-task, in a fast-paced working environment
  • Strong team philosophy: proven ability to work positively, collaboratively, and professionally within a team and across an organization
  • An innovated approach and willingness to contribute creative solutions to problems as they arise
Qualifications and Education Requirements:
  • Bachelor’s degree, preferably with a focus on business management, sports management, hospitality, or a related field
  • 2+ experience in a service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
  • Excellent communication and interpersonal skills and organizational ability
  • Ability to work with and maintain highly confidential information is required
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
  • Ability to anticipate problems and implement immediate corrective action
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry
  • Proven time management, organizational, and prioritizing skills
  • Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.