Head of Hospitality

£12,500 yearly
  • Lewes Football Club
  • The Dripping Pan, Mountfield Road, Lewes, UK
  • 26 Jul, 2022
Part time Customer Service Hospitality Retail

Job Description

Purpose of the role:

Working with Lewes FC and our external hospitality partner to deliver exceptional 
care and service for fans by managing Lewes FC’s matchday hospitality, food outlets 
and bars, hiring and managing bar staff and running matchday operations. 

  • To manage Lewes FC’s bar and clubhouse outside of matchday, organising events, 
    programmes and initiatives that open the door to our local community. 
  • To ensure a distinctive and high quality food and beverage offering for our fans and 
    community and working closely with Only With Love and other local suppliers to 
    champion knowledge of our supplier’s products - giving customers a high level of 
    service and hospitality not seen before at sporting events.

Who we are looking for:

  • You are highly motivated, targets-focused and willing to roll up your sleeves.
  • You can spot revenue quick-wins as well as build a longer-term club strategy. 
  • You are a community and events ‘activator’ - you bring together and build social 
    groups, and establish and run ongoing events to support them… across many 
    spheres of interest 
  • You are fully aligned with Lewes FC’s values and understand the positive impact that 
    football can have on culture and society. 
  • You work well under pressure and can multi-task and deal with competing priorities 
    in a calm, professional manner. 
  • You are an excellent communicator and happy to represent the club in meetings and 
    events
  • You are not afraid of how big this role looks but excited by the challenge and 
    opportunities this brand-new role provides. 

Lewes FC is a unique, 100% community-owned club with a big personality. Lewes FC remain 
the only club in the world to split our playing budget and resources equally between our 
men’s and women’s sides and we take a strong stance against gambling adverts in football. 
We have over 2200 fan-owners living in 37 countries around the world. Our owners are a 
diverse bunch who like quality football as well as the drive for equality, transparency and 
integrity in the beautiful game. 
On matchdays, fans are greeted by welcoming staff and a great selection of local beers and 
locally produced food. We are a community club supporting local businesses within our own 
communities. Outside of matchdays we would like to increase the number of events and 
initiatives that help open the doors to the local community. This role will manage our 
hospitality offering on matchdays and throughout the year. 
The position will work closely with the founders of our key hospitality partner and awardwinning local craft brewery - to help set direction of the club’s hospitality offering, 
community support and events calendar. Together, we want to set a new standard in 
hospitality and community activity for football clubs nationwide.

Roles & Responsibilities

Manage the day-to-day operations 

  • Ensure adequate stock supplies, undertake stock-takes and controls and managing 
    ordering for games on a week-to-week basis. 
  • Manage relationships with suppliers 
  • Ensure all supplier invoices are approved and processed
  • Understand budgets, targets, and forecasts and PL, working closely with the 
    Financial Controller. 

Manage hospitality staff

  • Recruit, train and manage matchday hospitality staff - organising and allocating shifts 
    including bar work, catering and turnstile operators.
  • Submit weekly statement of business to the financial controller detailing staff hours 
    worked, and sales figures. 
  • Identify and run great public and private events and community activity
  • Identify local community groups to collaborate with on joint activity and events
  • Identify opportunities to host Lewes FC-driven events and generate additional 
    revenue
  • Identify great food and beverage partners and suppliers. 

Other

  • Manage the bar’s safety and hygiene and ensure we are in full compliance with 
    health and safety standards. 

Qualifications and Experience

  • 2-3 years relevant experience in hospitality management
  • 1-2 years’ experience of managing staff or volunteers. 
  • Knowledge of current licensing regulations associated with alcoholic beverages
  • A passion and understanding of customer service
  • Experience of managing budgets and hitting or exceeding sales targets
  • Proficient in Microsoft Office
  • Commercially astute, a strong negotiator and highly motivated
  • A self-starter with innovative ideas and a problem-solving attitude.
  • Excellent interpersonal skills and the ability to communicate and get on with diverse 
    groups of people. 

Lewes FC and our hospitality partner prides itself as an equal opportunity employer and 
we encourage and welcome applications from all candidates including those from underrepresented backgrounds such as women, people with disabilities, BAME and LGBTQ+ 
candidates.
Given the low levels of diversity in football, we understand that candidates from underrepresented backgrounds are unlikely to have been given adequate opportunity in the 
game. Consequently, we will ensure that the application process does not unduly favour 
candidates with such experience over applicants without it.