Assistant to Supporter Compliance Manager

  • City Football Group
  • Manchester, UK
  • 16 Jun, 2022
Full time Customer Service Leadership & Management Premier League

Job Description

Role specific purpose: 

Please note this role will be a 18.75 hrs per week contract

At Manchester City, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way.     

Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment.  

You will assist the Supporter Compliance Manager in a variety of tasks associated to the investigation of various offences committed by supporters and subsequent involvement with required clerical responsibilities.

 

Role specific accountabilities:

  1. Involvement in the preparation and collection of information to assist the SCM in conducting proportionate investigations.
  2. To provide relevant administrative and clerical support relating to the above process.
  3. To update IT systems, recording such incidents and offences.

 

Role specific knowledge, skills and experience:

Essential:

  • Excellent IT skills required.
  • Strong communication skills, both written and oral.  
  • Understanding of non-complex investigations and ability to recognise evidential requirements to support allegations.
  • Ability to work within a team environment and also independently when required.
  •  To navigate successfully around an extensive CCTV system and capture relevant detail.
  • Comfortable in dealing with confidential and sensitive information.
  • Flexibility to work on match/event days if required.
  • Importance in acknowledging the significance of all offences relating to discriminatory conduct/behavior.

Desirable:

  • Understanding/familiarisation of Match Day events and associated issues/challenges.
  • Knowledge/Experience of investigative processes and relevant legal guidelines.
  • Knowledge and understanding of the Premier League Sanction process

 

Closing Date for Applications: 30th June 2022