Matchday Steward & Marshall

  • Bedford Town Football Club
  • Bedford Town Football Club, Meadow Lane, Bedford, UK
  • 09 Jun, 2022
Volunteer Events Health & Safety

Job Description

Do you have what it takes to assist with the safety of your local football club?

Do you want to be a part of the new Bedford Town FC?

We are recruiting for matchday steward/marshalls to maintain the safety of all spectators attending Football games held at The Eyrie Stadium, providing excellent customer service to enhance the spectator experience. This is a casual contract, the work includes evenings, weekends, and bank holidays, solely based at The Eyrie Stadium. You must be available to assist on most Saturdays and Tuesdays, although occasional/casual availability will also be considered.

Our stewards work tirelessly to ensure that your experience at the Eyrie is a pleasant and safe one. We're recruiting the next generation of stewards to help run operations and safety before, during and after matches.

Non-league football clubs are nothing without its volunteers. There’s so many ways of contributing to a football club besides financial investment. Investment of one’s time and effort is equally important to a club’s success.

Your responsibilities will include:

  • Assisting in the safe management of vehicle access, parking, and egress
  • Ensuring the safety and protection of players & match officials before and after a match
  • Providing general customer service
  • Monitoring access and egress points
  • Providing information and direction
  • Ensuring crowd safety plans and procedures are adhered to
  • Maintaining a high level of PPE conditions
  • Reporting any suspicious behaviour
  • Monitoring crowds for distress, overcrowding and disorder
  • Egress control – Observing safe egress from areas, including emergency evacuation
  • Reporting and recording details of accidents, irregularities, near misses, or incidents
  • Responding to accidents, incidents as directed
  • Maintaining safe working environments, and health and safety management
  • Collecting stray footballs from out of bounds
  • In the event of a serious player injury, carrying out stretcher duties to safely evacuate a player from the pitch


Must haves:

  • Over 18 years of age (16+ will be considered for some responsibilities)
  • Have a good command of the English language both written and verbal
  • Dealing with people in a professional manner
  • Good communication & social skills
  • Ability to make quick decisions
  • Ability to follow procedures
  • Honesty
  • Reliability
  • Punctuality
  • Commitment 
  • Ability to work under pressure
  • Willingness to undertake training
  • Flexibility with shifts
  • Ability to work well in a team

Preferred skills:

  • Level 2 Spectator Safety Qualification or Equivalent or be working towards this qualification
  • One or more season’s stewarding experience
  • Experience with communicating over wireless radio
  • Agility and good general health
  • Knowledge of operations at sporting events
  • A passion for the club

All uniform and necessary training will be provided on site, as well as a walk through of the emergency medical action plan procedure.

Your working hours will be:

  • Saturday match days: Midday - 19:00
  • Weekday match days: 18:30 - 22:00

Here at Bedford Town FC, we are on an exciting journey. If you would like to be part of our journey and you have a passion for our football club, then we want to hear from you. We offer:

  • Travel expenses paid over a 20 mile radius 
  • Free onsite parking
  • Each steward will also receive a cooked meal and drink after their shift

The company is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

The company is committed to safeguarding all children, young people and adults at risk involved in its activities and events. The group recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.