Events Coordinator (Events Team)

  • Tottenham Hotspur Football & Athletic Co Ltd
  • London, UK
  • 10 May, 2022
Full time Coordinator Events Premier League

Job Description

Job Summary

 

Tottenham Hotspur is a world famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, which now includes a new world-class stadium opened in April 2019  

The Events team, within which the role is based, coordinates and delivers all Events within the new Tottenham Hotspur stadium and wider stadium campus. Including, 3rd party event owners ranging from NFL to concerts.

The team is currently expanding to cater for the increased popularity of the venue and corporate offering generated by the new stadium, as well as the increase in  demand for major events

The Event Coordinator (Events Team) is a role based out of the Club’s headquarters in Lilywhite House which will focus on providing essential administration support to ensure the effective running of the events team as well as administration support of non matchday & matchday events.

As the successful candidate will be stepping into an operational team, they will be expected to follow robust, streamlined and efficient practices from event administration to customer facing meetings.

Due to the nature of the role, the position will include shift-work to include mornings, evenings, weekends and/or Bank Holidays, so a flexible candidate is sought.

 

JOB PURPOSE

To support and facilitate the Events Team through efficient and proactive coordination of all Club run events, working in the Non-Match Day pillar of the department. Delivering VIP, internal, external, Club Partner and C&E events

To devise, implement and oversee efficient administration processes.

To work in the Events team to support, deliver and enhance an increased customer service experience for all our guests and stakeholders

 

Key Responsibilities

 

  • To support the events team in the administration and operational delivery of events
  • Attend and take minutes with general updates at various  meetings as and when required
  • Update all relevant information on our Club CRM system.
  • Prepare and ensure all event owner requirements are planned, coordinated and delivered
  • Liaise with internal stakeholders (to include sales, ticketing, marketing and outsourced catering teams) to ensure all clients’ requirements are planned and delivered, such as event invitations, reception lists, catering requirements, invoices and other miscellaneous
  • Assist with the delivery of all client experiences on a matchday and at non-matchday events.
  • Work and manage match days as and when requested.
  • Support the Senior Event Day Venue Manager with day to day administration and event based operational requirements
  • Work and support Club run Events which include internal, external, Club Partner and C&E events

Personal Attributes

 

  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Naturally organised, with a drive and flair for efficiency
  • A cheerful disposition and good sense of humour
  • Able to work under pressure while maintaining standards and positive attitude
  • A desire to progress and learn within their role

Skills & Experience

 

  • Excellent and proven face-to-face customer service skills
  • Prove communication and relationship-building skills
  • Experience of managing information efficiently with CRM systems
  • Proficiency in Microsoft Office suite
  • Knowledge of/interest in the corporate hospitality market

 

Closing: 23 May 2022