Hospitality Manager - Club Wembley

  • The FA
  • Wembley Stadium, London, UK
  • 10 May, 2022
Full time Hospitality Leadership & Management Stadia & Operations

Job Description

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.


The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.


The Role

We have an exciting opportunity for a Hospitality Operations Manager to join our Club Wembley Department. The successful candidate will manage the operational planning, testing and delivery of key hospitality spaces throughout Wembley Stadium. The purpose of the role is to ensure there is a first class delivery and customer experience for all hospitality guests, staff and contractors.

Key Accountabilities
  • Development of operational plans for chosen hospitality spaces.
  • Manage core project team to deliver operational plans with wider stakeholder family – DNC, Sales, Account Management, Membership Services, Events team etc.
  • Work closely with Club Wembley Marketing Team to ensure concept, service levels and desired offerings are delivered on event days.
  • Liaise with DNC on planning and delivery to ensure table presentation, food and beverage delivery etc is to the required standard.
  • Lead manager on behalf of Club Wembley for designated core and option events, leading all relevant meetings and completing Event Management Plans.
  • Collate feedback from designated sources event by event and provide ongoing reports and operational feedback across hospitality.
  • Club Wembley point of contact for designated hospitality lounges, monitoring this through the course of each event and quickly addressing any issues as necessary, including table plans where required, booking host staff and entertainment where appropriate.
  • Work with the hospitality team to maintain operational planning documents and standard operating procedures for each event.
  • Liaise with FM, logistics and cleaning to ensure that our hospitality lounges are shown to the highest level of presentation.
  • Lead on assigned projects to continue to improve our hospitality operation.
  • Work closely with the catering and account management team to maintain the operational handbook for the hospitality lounges.
  • Develop and deliver ongoing staff training programmes.
  • Executes additional tasks as required in order to meet FA Group and specifically the Operations Departments' changing priorities.
What we are looking for
  • Experience of managing and organising large workloads,
  • Experience of working to strict timescales and meeting deadlines,
  • Experience of event management, specifically large scale hospitality functions,
  • Experience of project management,
  • Flexible approach to working hours,
  • Experience of client management in a members club environment,
  • Experience of interacting with a catering provider on large scale functions.
What we can offer you
  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary.


Please be aware that unless you are on a homebased contract, your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre.


We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.


The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Closing: 22 May 2022