Service Co-ordinator

  • City Football Group
  • Manchester, UK
  • 06 May, 2022
Full time Coordinator Customer Service Hospitality Premier League Stadia & Operations

Job Description

Purpose:  

At Manchester City, making moments matter is a part of our DNA. Recognising and developing the best talent allows us to achieve success in the right way.    

Driven by a passion for our winning culture, you will help deliver on our shared goals of sustainability through a uniquely global yet local community environment.  

As a Service Coordinator, you will pro-actively deliver the day-to-day supporter service operation across all available service channels for all associated teams and non-matchday events.

 

Role specific accountabilities:

  1. To deliver an optimal and consistent level of service to all supporters.
  2. To resolve queries and manage issues for all Sales and Service enquiries received across all channels.
  3. To continue to develop and maintain the on-going relationship with appropriate customer and supporter groups.
  4. To meet and exceed weekly, monthly and seasonal KPI targets.
  5. To strictly adhere to all quality control and validity checks & procedures.

 

Role specific knowledge, skills and experience: 

Essential:

  • Good interpersonal skills and the ability to work as a team member and interact more widely with other areas of the business.
  • Ability to embrace change.
  • Ability to communicate effectively with people at all levels.
  • Customer focussed with exceptional customer sales & service skills.

Desirable:

  • Previous experience working in customer service.