Premium Hospitality Lead

  • Minnesota United FC
  • St Paul, MN, USA
  • 14 Jan, 2022
Full time Customer Service Hospitality Leadership & Management Stadia & Operations

Job Description

Company Profile: 
MNUFC is a professional soccer club playing in Major League Soccer (MLS), the top tier of soccer in North America, and which operates under the oversight of the U.S. Soccer Federation, a member of FIFA. The Club is headquartered in Golden Valley, MN. Soccer operations are located at the MNUFC Training Center in Blaine, MN, and the team plays its home matches at Allianz Field in St. Paul, MN.
Job Description:
MNUFC Premium Hospitality Leads are responsible for providing guests with exceptional service and meaningful moments in all premium areas at Allianz Field. This position will have ownership over their assigned areas and be responsible for maintaining the success of those areas while overseeing fellow staff and building relationships with premium guests. Premium Hospitality Leads will be held to a higher standard by committing to work 95% of the event schedule. This is a part-time position located at Allianz Field in St. Paul, MN.
Essential Responsibilities:
  • Create an exceptional experience for guests in the premium areas at all Allianz Field events
  • Take ownership over area assigned by understanding and learning the operational details and collaborating with other teams and vendors in your area to maintain excellence 
  • Responsible for arriving earlier and staying later to oversee the successful set up and tear down of each area 
  • Responsible for creating a positive and welcoming culture amongst all staff and guests and leading by example 
  • Lead fellow staff to perform at their best by supporting needs 
  • Build meaningful connections with guests and find ways to enhance their game day experience
  • Provide relevant and objective feedback that will help improve the experience for all guests
  • Be a resource for any guest questions and/or complaints that may arise 
  • Be a proactive ambassador for MNUFC by having a strong knowledge of MNUFC and Allianz Field
  • Assist with executing unique MNUFC programming in premium areas
  • Strong interpersonal & relationship building skills
  • At least 1 Year Experience working in Premium Seating preferred
  • Ability to maintain a professional demeanor throughout all interactions 
  • Ability to work 95% of all MNUFC games and All-Stadium Events which may include evenings, weekends, and potential holidays
  • Ability to stand for long periods of time and life up to 20 lbs
  • All applicants must be 18 years of age or older

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.