Director, Membership Services

  • St. Louis City SC
  • Clayton, MO, USA
  • 14 Jan, 2022
Full time Customer Service Leadership & Management

Job Description

St. Louis CITY SC is looking for a Director, Membership Services who will be responsible for strategy, execution, and management of the membership services team for the St. Louis CITY SC ticket sales department. This role will be critical in establishing, developing, and maintaining the most impactful relationship(s) within our membership groups, while building and leading a team of Membership Services Account Executives.

ABOUT TKFC LC | St. Louis CITY SC
In August 2019, TKFC LC was granted Major League Soccer's (MLS) 28th team St. Louis CITY SC. The team will be MLS' first majority female-owned and female-led team, and has its sights set on bringing the MLS Cup to America's first soccer capital. The 100% St. Louis-based ownership group is committed to the continued revitalization of St. Louis and the growth of the sport of soccer. For more information about the team, please visit stlcitysc.com

Ownership's vision is to be an exceptional club and neighbor. The team will be a part of the fabric of St. Louis and become a symbol for the future of the city and region. This is more than sport; the team will work to connect the city and region through passion and purpose. The owners have long-standing relationships in both local business and philanthropy. Their reputations for integrity, honesty, hard work, and transparency are well-respected and earned. These characteristics define the team's culture, and the team's employees must also embody these traits.

RESPONSIBILITIES AND DUTIES:
  • Lead the recruiting, hiring, training, and day-to-day management of the membership services team.
  • Manage the implementation of the membership services program, including execution membership benefits, events, and day to day touchpoints.
  • Manage, supervise, motivate, and lead the membership services department along the path toward achieving renewal and sales goals.
  • Regularly produce accurate updates on performance, and event recaps and provide strategic recommendations.
  • Actively research and analyze new technology, trends, developments within the league and industry and provide ideas and insights to improve our strategy and product portfolio.
  • Work closely with senior management and other internal departments to ensure that our new business and retention strategies align.
  • Perform other duties as assigned.

QUALIFICATIONS:
  • Bachelor's Degree or equivalent.
  • Minimum of 5+ years in sales or customer service experience.
  • Minimum of 5+ year of team leadership, hiring, training, development.
  • Demonstrated History of running a top membership ticket services team for a sport and/or entertainment organization.
  • Strong management and leadership skills with the ability to provide detailed direction to staff on expectations, as well as holding them accountable for what is expected.
  • Possess a professional demeanor and communication skills to effectively work with both internal and external clients.
  • Ability to present sales opportunities in a live setting with corporate decision makers and individuals.
  • Strong training background with a passion for teaching and coaching diverse team of membership services professionals.
  • Utilize outstanding customer service and communication skills in daily interactions.
  • Must be accurate, efficient, and understand the impact of all deadlines and timelines.
  • Flexible and resourceful in response to changing priorities and needs internally and externally.
  • Detail oriented and organized with effective time management and prioritization skills.
  • Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
  • Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays.
  • Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word & Salesforce CRM.

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region. We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.