Accreditation Coordinator (UEFA Women's EURO 2022)

  • The FA
  • Wembley Stadium, London, UK
  • 14 Jan, 2022
Full time Coordinator Customer Service Womens Football

Job Description

England will play host to UEFA Women's EURO 2022 at 10 venues across the country with the final being staged at Wembley Stadium. This is the pinnacle in the European calendar for women's football with hundreds of thousands of fans expected to attend the tournament and millions more will watch the globally-televised event. 

 

16 teams will take part in 31 matches over 25 days of competition with over 700,000 tickets available for clients and spectators across 10 stadiums. 

 

To ensure the safety and security of the event, the Accreditation team facilitates that only specific event staff have accreditation to assigned areas within the venues of the tournament. The Accreditation team identifies all the working groups, individuals and their organisations with a credible working function and offer an appropriate accreditation service.  

 

The Accreditation Coordinator will support the smooth implementation of accreditation operations at all 10x venues based on the direction of the Accreditation Manager. 

 

Key responsibilities:

  • Under the guidance of the Accreditation Manager, the Accreditation Coordinator will assist in planning the delivery of the accreditation process for all of the 10 WEURO 2022 host stadiums adapting the accreditation strategy to each stadium.  
  • Support on various elements of the accreditation project for the tournament 
  • Take part in site visits and work alongside the tournaments and stadium teams to ensure smooth implementation of accreditation procedures for each stadium based on the accreditation strategy 
  • Work with stadium and venue teams to establish access management, crowd flow and crowd control procedures for the accreditation centres 
  • Collect, verify and manage required personal data of event staff and service providers supervising the background checking process.  
  • Liaise with suppliers, as required, to deliver the accreditation project's operational requirements and manage stock supplies 
  • Train and inform the overall venue team about accreditation operations 
  • On-board and train the tournament time staff to manage their designated accreditation centre's daily operations 
  • Develop and provide training for tournament time volunteers  
  • Oversee and support the setup and dismantle of accreditation centres pre and post tournament. 
  • At Tournament time, assume onsite management of Accreditation Centre for allocated stadium including debriefing security/steward staff, crowd flow and control, volunteer management reporting any issues to the Accreditation Manager 
  • Implement UEFA's customer service policy and VIP policy in the accreditation centre as well as centralised accreditation troubleshooting strategies 
  • Assist in the accreditation operations daily reporting 
  • Execute additional tasks as required in order to meet UEFA's, The FA Group's and the tournaments team's changing priorities. 

 

Skills and Experience required:

  • Previous experience in accreditation operations  
  • Experience with accreditation systems and databases 
  • Ability to establish and manage strong relationships with both external and internal stakeholders and suppliers. 
  • Experienced user of Microsoft Office applications 
  • Meticulous, analytical thinker with great attention to detail 
  • Multitasker with great organisational skills 
  • Works well under pressure and great problem solving skills 
  • Customer Services skills 
  • Experiencing in accreditation for major tournaments or sports events 
  • A detailed understanding and working knowledge of elite football tournament requirements 
  • Experience working with UEFA in the delivering accreditation operations 
  • Data analysis skills 

 

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your cover letter.

Closing date: 25 January 2022