Ticket Sales Internship

  • Forward Madison FC
  • Madison, WI, USA
  • 11 Jan, 2022
Intern Entry Level Sales Ticketing

Job Description

Forward Madison FC is seeking a highly motivated Ticket Sales intern who has a passion for working in sports and learning the operations side of the business. This position will work closely with the Ticket Sales Manager. Under the leadership of the Ticket Sales Manager, you will help with selling all Forward Madison FC ticket packages including full seasons, partial plans, groups and mini plan packages. 

Responsibilities: 
  • Assist with daily ticket servicing including processing ticket requests and other ticket fulfillment projects.
  • Knowledge in all ticket product lines including season plans, partial plans, group sales, and premium seating packages.
  • Call returning customers and get them to renew their tickets
  • Call single game buyers and offer them hospitality ticket promotions
  • Handle all inbound calls and offer customer support / sales calls
  • Handle any email inquiries that come to our info email inbox
  • Prospect new group ticket buyers
  • Responsible for in-stadium and outside face-to-face sales presentations
  • May be required to lead outside sales events in addition to all home games for promoting sales packages through tabling, promotions, and invitations to games.
  • Responsible for follow up phone campaigns involving direct marketing efforts.
  • Abide by all COVID-19 safety protocols and reporting requirements, as determined by the employer and municipal/governmental mandates in effect during the Internship term.
Listed Responsibilities while demonstrative, are not complete or exclusive. Responsibilities may change and/or additional duties assigned at the discretion of the supervisor.

Requirements:
Available to start in person by March 1st
  • All interns are expected to work every home game, playoff game, and special event held at Breese Stevens Field including concerts that utilize the ProVenue ticketing system.
  • All Interns must be eligible to receive college credit for this internship OR this internship must qualify for a graduation requirement. Interns will receive a stipend and are exempt from overtime pay. 

Qualifications:
  • Experience with Microsoft Excel
  • Strong written and verbal communication skills
  • Detail oriented and highly organized
  • Knowledge of ticketing and CRM systems
  • Previous experience with ProVenue or Tickets.com is a plus, but not required
  • Strong customer service skills
  • Team oriented and self-motivated



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.