Sr. User Research (DE/EN)

  • OneFootball
  • Germany, United Kingdom, Portugal or Poland
  • 09 Jan, 2022
Full time Marketing Media Sales Social Media

Job Description

At OneFootball it’s important to us to create a flexible and inclusive work environment. This position is open for applications either onsite in our Berlin and London offices or remotely in Germany, United Kingdom, Poland and Portugal.

With a reach of over 85 million football fans worldwide every month, we are the largest and most popular digital media platform for football fans. We are looking for a Senior User Researcher to drive and develop our User Research operations. While being embedded into the Product Division, User Research acts as a central agency to collaborate with any department in the company, from Product and Design, to Marketing, Sales, Social Media and Content.

As a Senior User Researcher, you will work with multiple methods to deliver to fast paced and innovative teams as we build the world’s best football platform. You will help the teams across the org to gain a deep understanding of modern football fans needs, enabling user-centric decisions and influencing initiatives across the org. You will be the point of contact for internal stakeholders and influence product development by bringing the voice of football fans into our processes.

  • Build strong relationships with your stakeholders and establish User Research at OneFootball as a constant contributor for business success and user satisfaction.
  • Work with a diverse set of teams and connect deeply with football fans worldwide, understand and then amplify their needs to our development teams.
  • Collaborate directly with UX designers, product managers and business teams, using a blend of design thinking and UX research findings to iteratively enhance OneFootball products.
  • Run periodic studies that address both user behavior and attitudes by using the right methodology for the right question.
  • Analyze external data, understand different markets and different industries, set up hypotheses and communicate results to the team to emphasize a user-centered culture.
  • Synthesize and present quantitative and qualitative research insights to inform product development.
  • Support your fellow User Researchers and contribute to knowledge sharing and high working standards across the org.
  • Build and maintain a knowledge database with external and internal studies in order to provide insights and learning.
  • You have extensive experience in a research role at a consumer-focused company.
  • You are comfortable planning, scoping, conducting, analysing and communicating research.
  • You are a phenomenal storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders.
  • You have knowledge of UX standards, and bring a strong background in psychology, social sciences or anthropology to the practice.
  • You have excellent analytical skills and know how to make sense of large datasets.
  • You are a team player and show empathy towards your colleagues and stakeholders who ask you for advice and research support.
  • You are not just passionate about linking qualitative and quantitative research methods, you also enjoy interpreting the context that evolves around it.
  • You are willing to work in an agile environment and within cross-functional projects.
  • You bring a routine analyzing data in R and you are familiar with R Markdown and Git(hub). R Shiny is a plus.
  • You are fluent in English.