Customer Success Analyst (Italian Speaker)

  • Statsbomb
  • Bath, UK
  • 06 Jan, 2022
Full time Data Science Media

Job Description

About Us: 

StatsBomb was founded in January 2017 to provide data, analytics and consultancy to football teams,  media and gambling companies, and has grown into a global multi-sports data and analytics SAAS provider. 

 

StatsBomb are well known in the sports analytics industry for providing unique insights into the game of football and have developed a strong brand synonymous with highest quality and accuracy of data coupled with excellent customer service and support. 

 

We have grown from our initial founder team of 3 at the start of 2017 to over 550 employees based in Europe, the US and Egypt, and are continuing to expand our operation as we build out our product portfolio and customer base. 

 

Our core products are data and analytics tools, with a tech stack that includes computer vision, machine learning, stream processing, and web-based dataviz. We also have a growing consultancy service that allows customers to have additional access to our expertise and insight. From our origins as a blog pre 2017, StatsBomb have always had a strong foothold in the football analytics community and education remains a constant feature of both our products and our customer support ethos.

 

StatsBomb is an inspiring place to work. Our vision is clear - to be the world's leading sports data company - and we have a driven and dedicated leadership team to get us there, including the original founders, and headed up by CEO Ted Knutson. Our culture is open, honest, transparent, supportive and driven. Our employees are dedicated, motivated and genuinely love their work as well as the people they work with.

 

 

About The Role 

At StatsBomb we are at the cutting edge of various aspects of the data analytics industry, however our Customer Success team is a truly unique offering within the industry. The StatsBomb Customer Success team manages and maintains the relationship with our customers within the football, gambling and media industries by offering demonstrations of all our platforms and also supporting customers who use the raw data by accessing our API. We require a Customer Succes Analyst to join our growing team. 

 

 

Job Responsibilities 

  • Joining the Head of Customer Success in regular customer meetings, actively assisting to answer any customer queries 
  • Learning and demonstrating the StatsBomb IQ platform as well as other products and services
  • Suggesting improvements to our products based on customer feedback and own experiences
  • Managing the relationship with internal and external customers 
  • Answering customer support questions related to Data Science and performance analysis
  • Updating customer information within Salesforce CRM when required
  • Owning and curating our new Knowledge Base and User Community 
  • Helping customers use our API - showing them how to download, store and manipulate data using Python and R programming languages 
  • Training Football Clubs in various best practices - 

       ○ With use of Data

           Accessing the raw data through our API’s, databasing the data and creating appropriate visualizations using various tools including

           Tableau, R and Python and other cutting edge visualisation tools 

       ○ Showcasing interesting visualizations 

       ○ Work and liaise with industry leading data scientists to progress the field of Data Analytics within Sports 

 

 

Your technical skills: 

 

Essential: 

  • Confident interpersonal and written communication skills 
  • Understanding Football / Soccer both generally and using data analytics / metrics
  • Ability to solve problems and think on their feet 
  • Organised individual who can manage their time effectively 
  • An eternal student who wants to continually learn and improve 
  • A positive and optimistic attitude 

 

Desirable: 

  • Python and / or R programming languages 
  • Experience using Salesforce CRM 
  • Experience using Tableau 
  • Previous experience using StatsBomb Data
  • French language skills


Your background: 

  • Experience working with Football Data 
  • Educated to degree level ideally with a Sports Science or programming background
  • A passion for Football / Soccer 

 

 

StatsBomb is an inspiring place to work. If you think you have the passion, drive and talent to join our exciting and fast paced team, we’d love to hear from you! 

 

In return, we offer the following:

 

  • Excellent career development opportunities 
  • The opportunity to work with smart and dedicated colleagues, working towards a shared vision
  • A collaborative and diverse team environment
  • Remote and flexible working as well as inclusive wellbeing benefits
  • Team social activities
  • Competitive salaries 
  • Competitive stock option package for all employees
  • Competitive holiday allowance:  

        25 days holiday, 

        1 wellbeing day per quarter, 

        1 day off on your birthday - possibility to buy and sell holidays

  • Equal maternity and paternity provision 
  • Family friendly policies