Sales Administrator - Club Wembley

  • The FA
  • Wembley Stadium, London, UK
  • 23 Nov, 2021
Full time Administration Sales

Job Description

Our Organisation

The Football Association (The FA) is the governing body of football in England. We are responsible for promoting and developing the game at all levels; from grassroots through to the professional game, The Emirates FA Cup and the England international teams. We have two core assets: Wembley Stadium and St. George's Park.

The Role
  • Responsible for providing professional and efficient administrative support to the Club Wembley Sales Division and wider team on all tasks as required.
Key Accountabilities
  • Process new member contracts through CRM and follow up as and when necessary until signed contracts are returned
  • Assisting with the end-to-end sales process to ensure that it runs smoothly, and all requirements and deadlines are met
  • Provide support when required on sales tool systems (AV, Fortress, CRM, Dynamics)
  • Support with CRM data updates, ensuring accuracy in all transactions
  • Assist with booking stadium sales tours and attend when necessary
  • Assist with booking transport, hotels and meetings for visits if necessary and ensure that details are communicated efficiently, and any queries are dealt with in a timely manner
  • Supporting with raising Purchase Orders' and Invoices on Proactis
  • Assist with non-member pre-event Core and C&O event communications & fulfilment
  • Working on event days including weekends and evenings as required
  • Assisting with the end to end sales and renewal process
  • Coordinating prospect Guests on event days, providing excellent customer service
  • To maintain and develop key internal and external relationships
  • Support team to deliver overall annual sales and satisfaction targets
  • Executes additional tasks as required in order to meet FA Group changing priorities
  • Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained
What we are looking for



  • Excellent administrative skills
  • Excellent attention to detail, accuracy, and a professional approach
  • The ability to multitask and work in a challenging, fast paced environment
  • Extensive experience of all Microsoft packages
  • High level of numeracy
  • Good communication skills in all areas
  • Excellent customer service skills
  • Good team player who is willing to be flexible and has a proactive attitude



  • Experience of working in a similar sales administrative role and hospitality environment is desirable but not essential
  • CRM data experience
What we can offer you
  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary for the right candidate.


The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Closing: 6 Dec 2021