Fans Relations Specialist

  • UEFA
  • Nyon, Switzerland
  • 22 Nov, 2021
Full time Customer Service Stadia & Operations

Job Description


With a view to expanding the formal and direct engagement and involvement of a broader spectrum of stakeholders, we are looking for a fan relations specialist to support and enhance our relationship with supporters. This role will facilitate constructive and productive dialogue with these (and other) stakeholders. The fan relations specialist will also encourage mutually beneficial cooperation and perform collaborative research and information gathering on key projects. They will work in close cooperation with other UEFA divisions, in particular football and operations.


Key Responsibilities

- Coordinating UEFA’s day-to-day relations with Football Supporters Europe and SD Europe, and supporting engagement with fan groups generally;

- Keeping abreast of collaborative projects run by other UEFA divisions and units that involve fan groups and other stakeholders;

- Supporting the administration of fan consultation platforms and working groups, and working alongside the football and operations divisions on other projects;

- Contributing to the drafting and implementation of institutional agreements with fan groups, coordinating and monitoring projects on a wide range of matters;

- Helping facilitate and develop dialogue and relationships between national associations and domestic fan groups, liaising with and providing assistance to national associations on fan-related matters;

- Engaging in other stakeholder affairs activities that may impact fans;

- Researching and drafting documents and presentations to explain complex topics to a variety of audiences.


Profile of successful candidate

Experience required:

- Significant experience working with fans at club or league level


- Higher education or substantial experience in football administration


- English / Proficient


Additional requirements:

- MS Office / Advanced - Project Management / Advanced

- Excellent knowledge and understanding of the European football environment

- Excellent knowledge and understanding of fan related matters

- Excellent interpersonal skills, including proven experience of influencing individuals and decisions

- Proven ability to generate ideas and solve problems, taking into account organisational limitations

- Proven ability to create, manage and maintain relationships with key internal and external stakeholders

- Proactive approach to day-to-day issues

- Excellent analytical skills, attention to detail and an ability to multitask

- Flexible approach to work; prepared to travel

- Having played football at professional level would be a plus