Leadership & Management
Player Care/Liaison Officer
Job Title: Manager of Player Welfare
Department: Soccer Operations
Reports to: Director of Soccer Operations
About FC Cincinnati and TQL Stadium
FC Cincinnati is a professional soccer team that plays in Major League Soccer, having entered the league as its 24th team in 2019. The club’s wide and diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Originally founded in 2015 by Lindner III and current president Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship in record-setting fashion and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FC Cincinnati will open the club’s privately funded, 26,000-seat soccer-specific stadium in the West End neighborhood of Cincinnati in 2021.
TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in not only North America, but the world. Critically acclaimed firm Populous designed an innovative and forward-thinking stadium that will be one of the largest soccer-specific facilities in Major League Soccer. The $250 million, privately funded stadium will have a 26,000 capacity, with the closest seats within 15 feet of the field. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. Additionally, the team’s famous supporters’ section, The Bailey, has grown to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in the stadium, but still allows sufficient sun in to grow a natural grass field. The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s offices, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. TQL Stadium meets all current requirements to host CONCACAF and FIFA events, featuring top national teams from around the world, including the U.S. Men’s and Women’s National Teams, as well as the world’s top club teams for friendlies.
The team also opened the state-of-the-art Mercy Health Training Center (MHTC) in Milford, Ohio. Designed by MSA Sport, the $30 million, 24-acre facility includes three full-size, lighted soccer fields – including two stabilized natural grass surfaces and one synthetic turf surface – as well as a goalkeeper-specific training area. The MLS team is housed in a 30,000 sq. ft., multilevel building abutting the fields, while the FCC Academy teams utilize a separate 4,000 sq. ft. wing of the building. Additionally, there is a 3,000 sq. ft. maintenance facility on the property. In the design process, the MSA Sport design team benchmarked training grounds across the world, including the best in Europe, South America and Asia. The goal of the design meets the original goal to develop one of the premier and most progressive team facilities in Major League Soccer and North America.
The Player Welfare Manager will assist our Soccer Operations Manager in designated areas of our player welfare process. This position will focus on the integration of new personnel to living in Cincinnati when they arrive in market. The primary goal of this position will be to support our players in areas such as housing, lifestyle, and family support. A key component for this role will be the ability to speak multiple languages. In addition to the daily player welfare work this role will also have numerous responsibilities related to our home game soccer operations at TQL Stadium.
Essential Duties & Responsibilities
Coordinate the process of on boarding new players and families
Primary on boarding focus areas will be housing, education, and lifestyle options
Attend weekly soccer operations staff meetings
Assist Soccer Operations Manager to fulfill daily player service needs
Develop a database of contacts, networks and vendors that support our player services department
Coordinate Visiting team logistics related to FCC home games
Coordinate the Player Family Room on Gameday
Report issues in a professional and time conscious manner
Demonstrate the ability to recognize and solve problems
Bachelor’s Degree in Sports Management, Business or another relevant field required
Minimum 2+ years of professional sports team setting
Must be able to speak Spanish, ability to speak Portuguese is preferred
Demonstrate ability to effectively multi-task and prioritize
Possess and demonstrates an extremely strong proficiency in communication skills, both written and verbal
Experience using Microsoft Office
Strong work ethic and team-oriented attitude
Organized with consistent attention to detail
Ability to work flexible hours, including evenings, weekends, and holidays and the capability to travel as required
Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date
FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.