Facilities Manager

  • The FA
  • Wembley Stadium, London, UK
  • 15 Nov, 2021
Full time Leadership & Management Maintenance Stadia & Operations

Job Description

Our Organisation

The Football Association (The FA) is the governing body of football in England. We are responsible for promoting and developing the game at all levels; from grassroots through to the professional game, The Emirates FA Cup and the England international teams. We have two core assets: Wembley Stadium and St. George's Park.

The Role
  • Develop and implement a robust governance process to ensure compliance across all FM service delivery partner operations within the National Stadium.
  • Take operational and contractual ownership for consultants, contractors and staff in the day-to-day delivery of FM maintenance services, attending regular contract review meetings and reporting back to the Head of FM.
  • Develop a suite of SLAs and KPIs to measure and improve the delivery of the FM provision at the National Stadium.
  • Work across all operations departments to deliver a strategically focussed approach to the wider development of the Facilities Management delivery function for the FA Group.
  • Support the wider FM team in developing and implementing a world class delivery of Facilities Management across the Stadium and all its functions.
  • Develop strong relationships with all internal and external stakeholders within the FA Group.
  • You should be committed to innovation and have a positive approach to the adoption of technology as a method to deliver world class customer service.
  • Due to the nature of this role, there may be occasions where you are required to work outside of usual offices hours such as for evening or weekend events.
  • Executes additional tasks as required in order to meet FA Group changing priorities.
Key Accountabilities
  • Lead, plan and prioritise activities and issues that arise, and implement actions according to FA Group policies and procedures.
  • Project plan the research and reporting on future changes in policy/laws, and ensure such knowledge is factored into the department's own strategy, resources and procedures.
  • Manage and coach team members to effectively enhance the team's capabilities and expertise to provide the quality of service required by The FA Group and in accordance with best practice.
  • Review and benchmark, annually, the provision delivered by the FM service partners to ensure best value for the National Stadium.
  • Prepare, plan and produce the annual departmental business plan for sign off by the Head of FM.
What we are looking for




  • Demonstrable strategic thinking
  • Demonstrates a career of continuous learning and development
  • High level of accuracy and attention to detail
  • Resilient with the ability to multitask and deal with stressful situations



  • Knowledge and experience of working in a fast paced and diverse event or critical environment
  • Proven experience of strategically leading a customer facing FM team and have demonstrable experience in creating a culture of service excellence
  • Creative problem solver


Technical Skills

  • IWFM 4 or above
  • ILM Level 2 or above
  • Excellent communicator at all levels of the business
  • Ability to create presentations and present to a wide range of key stakeholders




  • IOSH Qualification
  • Budget management.
  • Management of large teams and a combination of in-house and external personnel.
  • Application of legislative requirements relating to health, safety, welfare and the environment.


  • Manage and understand the consumption of utility supplies to achieve long term energy cost and usage savings to align with the FA Group Sustainability Strategy for Carbon reduction.

 Technical Skills

  • Able to analyse and evaluate data, identify pros and cons and risks to make decisions that take account of the wider context, including legal frameworks, diversity, and sustainability.
What we can offer you
  • An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
  • Attractive benefits and a competitive salary for the right candidate.


The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

Closing date: 6 December 2021