Manager, Premium Sales

  • Portland Timbers
  • Portland, OR, USA
  • 11 Nov, 2021
Full time Leadership & Management Sales

Job Description

As the Manager, Premium Sales you will be tasked with the sales and service of premium seating at Providence Park.  The primary responsibilities will be selling all premium seating properties for Timbers, Thorns and Timbers 2.  Incorporated in premium seating at Providence Park are Luxury Suites on a multi-year, annual and nightly basis, Timbers and Thorns Annual Memberships and Timbers and Thorns premium hospitality.  

Essential Functions/ Major Responsibilities:
  • Sell Luxury Suites on a multi-year, annual, and nightly basis 
  • Sell Annual Memberships for Timbers in 3 premium seating areas:
  • Tanner Ridge
  • Field Seats
  • Sports Lounge
  • Provide exemplary, proactive customer service to all premium seating clients
  • Renew multi-year, annual suites and Annual Memberships
  • Create and manage an active network to continuously prospect for new business
  • Attend community networking functions throughout the Portland metro area
  • Generate incremental ticket revenue from existing accounts via referrals and account penetration techniques
  • Manage game day staff in suite entrance
  • Assist hiring of and develop staff to be the face of the premium seating experience on game days
  • Ensure the staff is providing the level of service required for premium seating guests
  • Staff will handle game day will call
  • Continuous self-education as to best practices in premium ticket sales and service
  • Generate new ideas on how to best maximize revenue
  • Document and track all account correspondence in CRM database
  • Be a leader in exemplary customer service to all guests of Providence Park – setting an example for the rest of the staff to follow
  • Be an ambassador for the Timbers organization in the community
Positions Reporting:
  • Game day staff
  • Be present at the majority of Timbers, Thorns and Timbers 2 games and Providence Park events as scheduled. 
  • Computer proficient
  • Bachelor’s Degree required
  • 1-3 years’ experience in sports premium seating sales
  • Ticket system experience preferred
  • CRM database experience preferred
  • Some management experience preferred

    About us:
    The Portland Timbers enter their 11th season in Major League Soccer (MLS) in 2021. As the league’s 18th team that began competing in MLS in 2011, the Timbers play their home games at Providence Park, an iconic downtown Portland stadium reopened for the 2019 season following a sparkling, $85 million transformation that increased capacity to 25,218. The Timbers, who won their first MLS Cup in 2015 and advanced to a second MLS Cup in 2018, have sold out every league home game since joining MLS, a streak of more than 160 games entering the 2020 season.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.