Roles at this level will provide operational support to a wider function within CFG.
Task focus will be on the timely coordination and/or delivery of operational activities across the business to deliver a wider service.
1. Focus Deliver a range of specialist operational activities, including the delivery of key tasks that enable wider operations to succeed.
2. Planning & organising Provide operational support to specific functional areas, including co-ordination of own tasks, individually or as part of a team. Daily/weekly timescales.
3: Comms & influence Provision of information in a friendly and courteous manner in order to build professional relationships and promote a helpful and efficient operational service.
4: Problem Solving Delivery is undertaken using recognised tools, systems, and processes; with role expected to provide change recommendations to drive continuous improvement.
5: Challenge Varied operational workload, with individual actions largely reactive to requests and drawing from known choices and precedents to ensure business requirements are met.
6: Decision making Outputs focused on the delivery of timely and accurate operational services, with latitude to determine sequence of delivery. Managerial supervision directly available.
7: Impact Acting as first-line operational responder, impact will be immediately delivered and felt at a local level.
Knowledge, Skills and Experience:
Good interpersonal skills and the ability to work as a team member and interact more widely.
Role specific purpose:
To pro-actively deliver the day-to-day supporter service operation across all available service channels for all associated teams and non-matchday events.
Role specific accountabilities:
Role specific knowledge, skills and experience:
Significant investment in football clubs don’t only prompt squads littered with stars, but it also attracts involvement from those at the forefront of their industries to work behind the scenes. The emerging talent at City’s disposal doesn’t stop at Pep Guardiola and his backroom staff but instead covers the whole operation at Etihad Stadium.
On the pitch, Manchester City’s owners, The City Football Group, have brought a wealth of success never seen before by the sky blue Mancunians. Four Premier League titles and seven domestic cups since 2010 outlines the trajectory of the club in terms of footballing stature, and similar could be said of holding a career at Manchester City.
A career at Manchester City, according to Deloitte, will mean working for the sixth wealthiest club in world football. With such figures comes the expectation of a standard of facilities and professionalism attached. Both can be found at a high level when cherry-picking jobs at Manchester City.
Independently recognised as one of the UK’s top 30 workplaces, working for the City Football Group can also offer an environment slightly different to their Premier League counterparts. The City Football Group encompasses football clubs across four continents from Australia’s Melbourne City FC, to India’s Mumbai City FC. Performing desirably in your career at Manchester City could open the door to opportunities worldwide, something other Premier League football clubs may not be able to offer. Each Club within the City Football Group has a shared vision to use football to impact society positively. Manchester City’s charity, City in the Community, has since been rolled out in both New York and Melbourne.
Alongside the potential to work overseas in City’s offices in New York or Singapore, the 55,000 seater Etihad Stadium acts as the Manchester City’s hub. Constructed in 2002 to host the commonwealth games at an initial cost of £112million, the stadium’s impressive structure is now seen as one of England’s best.
As you can imagine, working in the most desirable facilities for one of the best football clubs in the world is highly coveted. Since their immeasurable rise to the footballing behemoth we see today, careers at Manchester City mirrors those in Old Trafford in terms of appeal. Be sure to keep tabs on City’s vacancies here on Jobs in Football.