Business & Commercial
Leadership & Management
TITLE: Suites & Premium Seating Sales Manager
DEPARTMENT: Ticket Sales REPORTS TO: Group Sales Director
FLSA: Salaried + Commissions; Non-Exempt
WHAT SETS YOU APART
Is providing great customer support your thing? Do you enjoy building relationships and partnerships? We are looking for a self-driven, resourceful, positive individual with excellent interpersonal skills to join our Ticket Sales team. You will be responsible for selling available inventory inside our premium seating areas including luxury suites, Audi Sport Club, West Club, and group hospitality areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for maximizing revenue through over the phone & face to face sales of Orlando City and Orlando Pride premium products including multi-year luxury suite rentals, single match luxury suite rentals, multi-year Audi Sport Club agreements & West Club Season Tickets
Make 50+ outbound touch points daily with the goal of setting an appointment with new and returning clients
Set and conduct 10+ stadium and out-of-office appointments per week to assist in closing new business
Conduct VIP tours with potential prospect sales at Exploria Stadium.
Actively self-prospect and research new sales leads and potential clients through various platforms including LinkedIn & local Chambers
Build and enhance current relationships to grow account base through repeat business and referrals
Maintain a beneficial membership with a local networking group and Chamber of Commerce
Handle incoming calls from sales prospects and existing clients
Utilize Salesforce CRM software to manage customer accounts
Work all Orlando City & Orlando Pride home matches and other events to support luxury suite sales initiatives
Provide excellent service through phone calls, emails, written communication and in-person visits in/out of the office and special Exploria Stadium events
Participate in all ticket sales events, game duties, sales trainings, and meetings
Other duties as assigned.
It’s never just a job at Orlando City SC. It’s a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
Bachelor’s Degree from accredited college/university in a related field preferred
Minimum of 2-3 years sales experience, preferably in sports and entertainment
Track record of consistent top sales performance
Passion for a growth-oriented career in sales
Excellent customer service skills and ability to communicate effectively
Highly motivated, aggressive, competitive, and committed to the sports industry
Possesses strong computer skills and ability to comprehend basic mathematics
Exceptional time management and presentation skills
Detail-oriented and organized; ability to handle several projects at once
Familiarity with Archtics and CRM Platform
Ability to work flexible hours including nights, weekends, and holidays.
About Orlando City SC:
Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, Orlando City SC, moved its home matches into Exploria Stadium, a 25,500-seat soccer-specific stadium located in the heart of downtown Orlando.
In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in National Women's Soccer League. The Pride began league play in April 2016 with a star-studded team of FIFA World Cup Champions. In 2019, Orlando City SC re-launched OCB to bridge the gap between its successful youth development academy and the First Team.
With a footprint across the central Florida region and a roster comprised of international and home-grown talent, Orlando City SC boasts global relevance through its assemblage of world-class athletes.
Orlando City SC is committed to building the global standard for professional soccer teams and is guided by the following principles:
To bring our community together, create lasting memories, and fuel passion for soccer.
Be the envy of our league through performance & relevancy.
Entertain, unify, and inspire our community through passionate soccer & service and winning championships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.