Day Receptionist

  • Chelsea FC
  • Stamford Bridge, Fulham Road, London, UK
  • 26 Oct, 2021
Full time Customer Service Hospitality Premier League

Job Description

JOB TITLE: Day Receptionist 
DEPARTMENT: Front Office, for Millennium and Copthorne Hotels at Chelsea Football Club 
REPORTING TO: Reception Manager 
JOB FUNCTION: To assist the hotel management team as well as delivering excellent customer service 
LOCATION: Stamford Bridge, Fulham 
CONTRACT: 40 hours per week on a permanent contract 
 
MAIN RESPONSIBILITIES (Play Your Part):   
•       Being able to provide a professional and timely service with all customers  
•       Using our computer systems to efficiently check a guest in and out and all related stay transactions  
•       Delivering service and operation standards as per the hotels’ Standard Operating Procedures  
•       Ensuring health, safety and safeguarding protocols are adhered to  
•       Sharing property and company information to ensure commercial and operational success  
•       Assisting with fire evacuations  
•       Being familiar, appreciative and wiling to assist night time operations  
•       Enrolling guests confidently into the brand’s loyalty programme  
•       Comply with standards of grooming whilst maintaining excellent standards of personal hygiene  
 
MEASURES OF PERFORMANCE (Here to Win): 
 
•       Guest comments  
•       Social media feedback  
•       Corrections and adjustments  
•       Bluelearn training log  
 
PERSONAL SPECIFICATION: 
 
Experience: 
Essential 
 
•       Previous reception experience in at least a 4 star hotel  
 
Desirable 
•       Opera PMS experience  
 
The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.  
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for. 
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.    
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.