Head of Ticketing

£25,000 - £30,000 yearly
  • AFC Fylde
  • Mill Farm Sports Village, Preston, UK
  • 01 Oct, 2021
Full time Ticketing

Job Description

Do you have a passion for the football industry?

 

We have an excellent opportunity to join a football club with great ambition in a state-of-the-art stadium.

 

 Role Summary

 

As the Head of Ticketing & Retail, you will be responsible for the entire matchday ticketing operation, from planning to execution.

 

Main Duties

 

  • set up and manage the ticketing system for all games and other events when requested
  • responsible for the optimisation of sales of all match day and season tickets
  • reconcile ticket orders for online, phone and match day payments resolving any discrepancies immediately
  • be totally responsible for the management of the Membership Program
  • work closely with supporters to ensure that their membership remains relevant and current
  • make sure all Membership Cards are delivered to the customer in a timely manner
  • organise individual lanyards or wristbands that will be given to each hospitality guests on arrival
  • arrange hospitality tickets and passes to be printed and either delivered or posted to all attendees
  • run the club shop and online store on a day-to-day basis and manage a small team of part time assistants on match days
  • ensure stock control procedures are followed
  • help reconcile shop till on a daily basis and correct any discrepancies that arise

 

 

About You

 

  • previous experience in the use of SeatGeek would be highly advantageous
  • good cost control & administrative procedures
  • comfortable with the use of EPOS applications
  • excellent communication skills and attention to detail
  • experience leading and managing teams
  • word and excel competency