Sales Administrator

  • Reading FC
  • Reading, UK
  • 27 Sep, 2021
Full time Administration Sales Ticketing

Job Description

Job purpose

  • To assist with day to day sales and queries from customers in person and over the phone
  • To ensure all products purchased for dispatch by post are dispatched within agreed time lines
  • To unload deliveries into storeroom, move stock around the store and ensure the right products are in the right place at the right time
  • To ensure all merchandise is prepared and displayed effectively and neatly
  • To receive and process deliveries as necessary
  • To reconcile and account for goods and revenue
  • To ensure your working space including store areas are kept clean and tidy at all times adhering to the club’s clear desk policy
  • To process ticketing, hospitality and merchandise related sales and enquiries via all sales channels within agreed time lines
  • To deliver excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers expectations
  • To maximise all sales opportunities by engaging and understanding the customer’s requirements.
  • To identify, explore, and maximise revenue opportunities and collect payments for ancillary revenue
  • There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks

 

Accountabilities

  • To adhere to a strict code of confidentiality in respect of any information relating to Reading Football Club and its operation

 

Behaviours & Attitudes

  • To be a role model for all club values and ways of working – “walk the talk”
  • To exude a can-do attitude (best of Reading Football Club)
  • To be flexible and agile, always ready to adapt if things don’t go to plan
  • To be an ambassador for Reading Football Club
  • To act in a manner that supports the Club’s Vision & Values at all times

Key Performance Indicators

  • To respond to all enquires within Reading Football Club Charter guidelines
  • To be presentable at all times when working and demonstrate that you can represent the face of the club in the manner expected
  • To maintain Reading Football Club’s Safeguarding (Child Protection), Health, Safety and Equal Opportunity procedures and practice

 

Application deadline: 31st October 2021

Please note, we reserve the right to shortlist and interview prior to the closing date above