Ticketing and Administration Assistant

  • Newport County AFC
  • Newport, UK
  • 14 Sep, 2021
Full time Administration Customer Service Sales Ticketing

Job Description

Role Responsibilities & Key Duties

  1. Processing ticketing and related sales/enquires face to face, via telephone, postal and online
  2. Monitoring ticketing email inbox
  3. Deliver a high quality day to day and matchday ticket office operation
  4. Dealing with general enquiries from the public in an informative and courteous manner
  5. Following correct cashing up procedures and reconciling
  6. Liaising with other departments and clubs with regards to ticket allocations and sales
  7. To carry out ad hoc admin duties that are required


Person Specification

Essential Requirements

Computer literate and general office skills

Ability to work calmly under pressure

Good communication and customer support skills.

Work independently and as part of a team

Work to strict deadlines.

Experience in a similar role

Ability to work calmly under pressure

Desirable Requirements 

Flexibility and availability to work on a matchday

Safeguarding Statement


Newport County AFC is committed to safeguarding the welfare of children and young people and

expects all staff and volunteers to endorse this commitment.


Relevant information and / or documents will be distributed as part of the recruitment process.


Equality & Diversity Statement


Newport County AFC is committed to providing services which embrace diversity and that promote

equality of opportunity.



Terms and Conditions

This document is a guide only and should not be regarded as exclusive or exhaustive.  It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.


All employees may be required to undertake any other duties as may be reasonably requested.


Closing date for applications: 19th September 2021