Stock and Sales Retail Assistant

  • Tottenham Hotspur Football & Athletic Co Ltd
  • London, UK
  • 10 Sep, 2021
Full time Customer Service Premier League Retail Sales

Job Description

Job Summary


Tottenham Hotspur is a world-famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building for long-term success, which now includes a new world-class stadium and Training Centre. 

The Club has an exciting opportunity for a Stock and Sales Retail Assistant and are looking for someone to deliver an aspirational retail space which aligns with our core values.

In this strong public facing role we are seeking to appoint an experienced retail professional to be responsible for assisting the Tottenham Experience team in delivering all aspects of the Tottenham Experience.

All applicants should have enthusiasm and high customer service aspirations, and an understanding of how retail can support business and sport. In addition, they should have excellent communication skills and the proven ability to work within a large workforce.

The role will involve working five out of seven days per week and will require some early starts and late finishes including all events.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.


Key Responsibilities


  • Attending the daily staff briefing and following team instructions.
  • Support on stock takes.
  • Operate stock management system (Enactor and Priam), receiving and responding to reports.
  • Support with delivering floor layouts and rearing stock and fixtures as instructed.
  • Follow instructions to deliver visual merchandising activities such as mannequin displays, POS, and shop windows.
  • Set up, deliver and collect stock for event days.
  • Receive and put-away deliveries.
  • Maintain stock rooms.
  • Replenish stock on shop floor.
  • Supervising casual staff on all trading days including event days.
  • Engaging with the PDR process.
  • Assisting with opening and closing of the shop as required.
  • Answering external and internal phone calls and dealing with queries
  • Setting up and breaking down events which may include manual handling tasks.
  • Representing the Club by exhibiting Spurs Way behaviours.
  • Any other duties as required for the effective running of the store.
  • Assisting the Fan Experience Team as required, for example to cover annual leave or for the needs of the business.
  • Assisting with delivering high customer service levels within the retail store, ensuring best in class experiences for all visitors including third parties.
  • Assisting with customer queries.
  • Approaching visitors, engaging and communicating relevant information that is beneficial to the business
  • Upselling the club tours and skywalk attractions to visitors.
  • Focusing on proactive selling to ensure targets are met and sales are maximized.
  • Attending the daily staff briefing and following team instructions.
  • Assisting the Visitor Attractions team to ensure that the fans receive the optimum experience in the Tottenham Experience store.
  • Using the EPOS system, including exchanges and refunds and the ability to change till rolls and general till transactions.

Personal Attributes


  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • Able to build and maintain excellent working relationships with internal and external stake holders
  • Flexible approach to working hours
  • Able to work in pressurized environments and in a calm and effective manner
  • Use your own initiative when called upon
  • Enjoys working individually or part of a large team when required
  • Work unsupervised for periods of time.
  • Creative, energetic and target driven
  • Attentive and observant, able to make decisions quickly and adapting to situations that arise in the store.
  • A proactive, friendly, and flexible approach.
  • Has a can-do attitude
  • Able to flex their working approach depending on the task at hand
  • Is positive and resilient towards and setbacks that occur
  • Organised and proactive
  • Outgoing with a positive, can do attitude

Skills & Experience


  • Relevant experience within the retail industry, with experience in event retailing and working in a busy retail environment
  • High Standard of organisational skills
  • High Standard of communication and interpersonal abilities
  • An understanding of Microsoft office packages.
  • Experience in using retail EPOS systems
  • Demonstrable ability to carry out detailed tasks with minimal direction or supervision.
  • Awareness and understanding of equality, diversity and inclusion.
  • Ability to make quick decisions in a fast-paced environment
  • Confident at raising standards and overseeing the delivery of exceptional customer experiences
  • Proven ability of meeting sales targets
  • Skilled salesperson

Closing date: 21 Sep 2021