Stadia & Operations
The Columbus Crew is currently recruiting for an energetic, customer service focused Ticket Operations Coordinator to join our team.
The Ticket Operations Coordinator is responsible for the back of house ticketing process for all events at both Lower.com Field and Historic Crew Stadium. You will be working closely with our ticket sales staff as well as become an integral member of the Ticket Operations department.
Job Duties and Responsibilities:
Accurate fulfillment of individual, group and season membership accounts throughout the Columbus Crew season (i.e. process financials, distribute tickets, create receipts, etc.)
Creates and manages the event building process through ticketing system (Ticketmaster)
Supervises Ticket Operations event day staff for all stadium events on non-traditional schedule, including nights and weekends
Aids in supervising all internship and part-time staff processes (interviews, education and training, scheduling)
Aids in ticket office management for staffing, fulfillment, and ticket related inquiries
Processes and fulfills all non-Crew event orders including concerts, additional sporting events, etc.
Works closely with the Finance department to create daily deposit summaries, payment transfers, check requests, etc.
Other responsibilities as needed
Ticketmaster background with Archtics, TM Classic (HOST), and EMT
Proficient in Microsoft Office products with in-depth experience with Microsoft Excel
Strong communication skills, both verbal and written
Excellent organization skills and attention to detail
Ability to work independently and effectively in a high-pressure environment
Accepts upon rotation, additional event responsibilities
Must be able to work evenings, weekends and holidays, as required
Customer service and cash handling/reconciling experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.