Director of Housekeeping

  • Nashville Soccer Club
  • Nashville, TN, USA
  • 01 Sep, 2021
Full time Hospitality Leadership & Management Stadia & Operations

Job Description

BACKGROUND:
In December 2017 Nashville was named the 24th team in Major League Soccer.  Nashville Soccer Club began play in Major League Soccer in 2020 at Nissan Stadium and will move into a new soccer-specific stadium in 2022.
 
POSITION OVERVIEW:
The Director of Housekeeping will be responsible for all housekeeping operations at the new 30,000-seat Major League Soccer Stadium.  The main responsibilities include overseeing day-to-day and event housekeeping staff and maintaining the highest level of cleanliness for the stadium.
 
RESPONSIBILITIES:
  • Scheduling and supervising the daily activities for all housekeeping staff.
  • Training all housekeeping staff on the proper procedures, supplies needed, equipment required and the proper cleaning techniques for the stadium. 
  • Establishing staffing levels and hiring the housekeeping staff.
  • Conducting performance reviews and any discipline of staff.
  • Enforcing company work and safety policies for all housekeeping staff.
  • Maintaining the inventory and procurement of the housekeeping supplies.  This includes the supplies for all daily tasks, events and anything needed at our training facility. 
  • Maintaining all of the housekeeping equipment including training the staff on proper usage, storage of equipment and repairs. 
  • Assisting the Vice President of Operations on the annual housekeeping budget.
  • Providing input for the annual Operations budget and making recommendations on capital improvement projects.
  • Working closely with the Senior Director of Facility Operations, Director of Event Operations and Director of Safety & Security, and all Event Managers daily to ensure the building is ready for all upcoming events.
  • Researching and recommending continuing education programs for Managers.
  • Maintaining positive working relationships with service contractors and suppliers that do business with the stadium. 
  • Daily responsibilities for you and your staff include:
    • Generating daily punch list of work that needs to be completed
    • Ensuring staff is staying on task
    • Inspecting janitor closets to make sure they are stocked
    • Making sure washroom checklist has been completed nightly after events
    • Completing quality control inspections
    • Ensuring stadium or rented spaces are ready for doors
    • Checking “hot spots” before each event
    • Responding to emergency situations in accordance with departmental policies and procedures
    • Ensuring staffing numbers are correct for upcoming events
    • Developing and coordinating all housekeeping projects:
      • Shampooing carpets for each building.
      • Cleaning interior/exterior glass within reach.
      • Cleaning all building seats – portable and fixed (cushions, sides and backs)
      • Cleaning suites, which includes complete detail cleaning of fixtures, cabinets, vents, refrigerators, televisions, seating area and restrooms around the suite level
      • Detailed cleaning of all public restrooms – fixtures, flooring, partitions and vents.
      • Detailed cleaning of stairwells – dusting window seals, wiping rails and stairs.
      • Maintaining concourse flooring on all levels
      • Cleaning and maintaining all portable sections of the arena seating which includes metal decking, chairs and space behind each chair.
      • Maintaining floors in seating bowl.
      • Cleaning mechanical rooms, including dust, sweep and mop.
      • Dust lights, vents and cable trays in marshalling area all finished room areas (locker rooms, offices, hallways and concourses).
  • Other duties upon request
 
SUPERVISORY RESPONSIBILITIES
  • Manage one full-time Housekeeping Manager.
 
QUALIFICATIONS:
  • Associate or Bachelor’s degree preferred or equivalent work experience in management or related field. 
  • Three years of experience in housekeeping management or related field. 
  • Be very flexible regarding work hours, often working multiple shifts, weekends, and the occasional third shift.
  • Knowledge of word processing, spreadsheet and computer skills. Experience in Word and Excel preferred.
  • Flexible during events as activities change at a moment’s notice and you must be able to adapt.
  • Organizational skills to prioritize work to allow handling of more than one project at a time
  • Be able to work effectively with all levels of staff, management, executive leadership and event managers.
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
  • Excellent verbal and written business communication skills.
  • Ability to speak Spanish is a plus.
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.