Deputy Venue Technology Manager

  • FIFA World Cup Qatar 2022
  • Qatar
  • 01 Sep, 2021
Full time Leadership & Management Stadia & Operations Technology

Job Description

Brief Description

Provision of ICT Service and Support to the Host Country end users.

 

Key Responsibilities

Provides assistance and backup support to the Venue Technology Manager in delivering the following responsibilities:

  • Management of IT Service Desks, Service Management tools, Change Management, Incident Management, SLA reporting.
  • IT Incident Management, IT Request Fulfilment,  IT Service Asset Management, IT Service Level Management
  • Guide team members on day to day tasks and activities
  • Serve as an escalation point for all the support staff and end users
  • Single point of contact (SPOC) for the support staff and Venue Technology Manager
  • Develop relationships with clients and key business stakeholders,
  • Effectively communicate with clients
  • Escalate issues for timely resolution
  • Manage client requests to resolution

 

Job Requirements

Bachelor degree in Computer Science, Management Information Systems or equivalent experience

Extensive experience in leading IT Service Management team including end user IT services such as desktop/laptop hardware and operating system, collaboration tools such as email client, MS Teams, etc, Printers, Scanners.

Experience in managing high volume of customer service

Overarching broad based IT Knowledge across the whole domain

Proficient in quality, processes and best practices

Broad understanding of emerging technologies and market needs within IT Service Desk domain

Experience of working in a customer service environment

Analytical and problem-solving skills

Experience of working in the region and knowledge of local culture will be an added benefit

High attention to detail and accuracy

Flexibility and a related ability to work autonomously

A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders