Provision of ICT Service and Support to the Host Country end users.
Provides assistance and backup support to the Venue Technology Manager in delivering the following responsibilities:
Bachelor degree in Computer Science, Management Information Systems or equivalent experience
Extensive experience in leading IT Service Management team including end user IT services such as desktop/laptop hardware and operating system, collaboration tools such as email client, MS Teams, etc, Printers, Scanners.
Experience in managing high volume of customer service
Overarching broad based IT Knowledge across the whole domain
Proficient in quality, processes and best practices
Broad understanding of emerging technologies and market needs within IT Service Desk domain
Experience of working in a customer service environment
Analytical and problem-solving skills
Experience of working in the region and knowledge of local culture will be an added benefit
High attention to detail and accuracy
Flexibility and a related ability to work autonomously
A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders