Premium Client Services Executive

  • Chelsea FC
  • Stamford Bridge, Fulham Road, London, UK
  • 21 Jul, 2021
Full time Account Management Business & Commercial Hospitality Premier League Stadia & Operations

Job Description

JOB TITLE: Premium Client Services Executive
DEPARTMENT: Match Day Hospitality
REPORTING TO: Premium Sales & Club Box Manager
JOB FUNCTION: Account manage Club Box Seasonal Members with a view to renewing year on year and increasing revenue.
LOCATION: Stamford Bridge
CONTRACT: Fixed Term (Maternity Cover 9 -12 months) , 35 hrs per week including match days, across any five from seven days a week.
 
MAIN RESPONSIBILITIES (Play Your Part):
•       Account manage all seasonal box clients.
•       Ensure clients are kept up to date with all relevant information including fixture timings, ticket applications, purchase deadlines and general club information.
•       Ensure client satisfaction throughout the season.
•       Keeping all contact information and client data accurate and up to date.
•       Ensure pre match preparation and checks completed to the required standard.
•       Interacting with clients on a match day.
•       Ensuring all enquiries are responded to and followed up in line with CFC expectations and policies.
•       Ensure all clients interaction is logged on Dynamics.
•       Assisting the sales team with MBM and seasonal sales as and when required.
•       Represent the CFC brand at any external events, meetings and exhibitions.
 
MEASURES OF PERFORMANCE (Here to Win):
 
•       Renewal rates meet annual targets.
•       All administration completed accurately and efficiently.
•       Annual, MBM and UEFA Competitions sales meet annual targets.
•       New West Upper product is delivered seamlessly and existing STH migrated into Club Chelsea portfolio.
 
PERSONAL SPECIFICATION:
 
Experience:
Essential
 
•       Organised and efficient - especially working under pressure.
•       Experience of using a ticketing platform.
•       Excellent verbal and written communication skills.
•       Confident in client facing situations.
•       Product knowledge and understanding of company objectives.
 
Desirable
 
•       Proven track record of account management in a customer facing environment.
•       Experience in a sales environment.
•       Knowledge of the football landscape.
 
The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead. 
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers. 
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.