Senior Ticketing Executive

  • Middlesbrough FC
  • Middlesbrough, UK
  • 19 Jul, 2021
Full time Account Management Sales Ticketing

Job Description

(Full Time)

An opportunity has arisen within the Ticketing Department for a full time Senior Ticketing Executive

The Role

  • Support the Ticketing Operations Manager in the day to day management of the Ticket Office and to cover during absences. 
  • Ensure sufficient staffing levels to provide first class counter sales and inbound email sales enquiry services and to ensure that all sales activities are dealt with promptly, with a high level of customer service and within agreed times.
  • Develop, alongside the Data and Insight Executive, proactive sales projects targeting fan engagement and incremental ticketing revenue
  • Lead the team during the implementation of Ticketing Sales projects
  • Create and manage data lists in line with General Data Protection Regulations
  • Fully support the operational delivery of the Ticketing service, ensuring team support within all ticketing activities

The Candidate

  • Have experience of working within a proactive sales environment and be able to demonstrate excellent customer service and leadership skills
  • Be proficient and knowledgeable of the computerised ticketing system and Microsoft Office
  • Have excellent communication and organisational skills and be able to prioritise tasks
  • Be meticulous and possess a high level of numeracy to help in reconciling sales and cash
  • Have the ability to work under pressure during challenging periods and be able to work towards agreed targets