Senior Account Executive

  • Indy Eleven
  • Indianapolis, IN, USA
  • 18 Jul, 2021
Full time Account Management Business & Commercial Customer Service Sales Ticketing

Job Description

Status: Full-Time
Department: Ticket Sales
Location: Indy Eleven Offices (Indianapolis, IN)
Indy Eleven’s Senior Account Executive position is open to applicants with experience in selling ticket products and driving revenue, preferably in sports.  There is a consistent focus on training, development, and one-on-one coaching.  This position will help build the foundation needed for a long and successful career in the revenue-generating side of the sports business.
Indy Eleven is led by well-respected executive, Greg Stremlaw.  The front office and team strives to be best-in-class and the preeminent United Soccer League Championship franchise.  As a part of Indy Sports & Entertainment, Indy Eleven is owned by Ersal Ozdemir.  The Eleven are the only United Soccer League Championship team and the highest level of professional soccer in the state of Indiana.  
Indy Eleven is seeking a self-starter who will be responsible for generating revenue via ticket sales, group sales, mini plans, premium products, and managing existing ticket sales accounts. It will be the Senior Account Executive’s responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through customized communication and tailored benefits to match the needs of the customer. The Senior Sales Executive will work under the guidance of the Senior Direct, Ticket Sales. Salary commensurate to experience, with commission. Medical, dental and vision benefits available.

  • Generating group ticket sales through cold calling, networking, and face-to-face appointments
  • Sell all group inventory; tickets and registrations for Eleven events at Michael Carroll Stadium. Events include Games, Field Time, Clinics, Competitions, and Workshops hosted by the organization
  • Sell additional ticketing inventory, including but not limited to: Season Ticket Memberships, Half Season Tickets, Partial Plans, Flex Plans and Premium Hospitality
  • Contacting existing qualified leads as well as generating new sales leads
  • Managing existing group sales accounts
  • Develop and maintain good-working relationships with both internal and external clients
  • Create and maximize Theme Nights
  • Meet and exceed established monthly and annual sales objectives and revenue goals
  • Make 60+ outbound sales calls on a daily basis
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing Indy Eleven at assigned functions
  • Improve year-over-year fan satisfaction, retention rates, and associated revenue and profitability goals with defined account base
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team
  • Ensure customer data and profile requirements are accurately and completely detailed for defined accounts in CRM system
  • Work closely with Ticket Sales, Box Office, Marketing, Operations, Arena Staff, Game Presentation, PR, and Sponsorship to execute integrated programs
  • Work assigned sales, promotional and team events during games and outside normal business hours
  • Perform other duties and responsibilities as assigned 
Minimum Qualifications           
  • A minimum of 3-5 years of experience as a top sales producer, preferably in Sports & Entertainment
  • Bachelor’s degree or equivalent
  • Team player with the ability to handle multiple assignments in a fast-paced environment
  • Excellent verbal communication skills with a friendly and professional telephone manner
  • High comfort level making cold calls
  • Strong time management and organizational skills
  • Excellent written communication skills
  • Demonstrated ability to work independently and to self-motivate
  • Flexible and creative problem-solving skills
  • Proficiency in MS Word and MS Excel, CRM related software and ticketing applications preferred
  • Knowledge and passion for sales
  • Enthusiastic and outgoing personality
  • Preferably possesses a database of qualified group prospects
  • Flexibility in working extended hours including nights, weekends, and holidays as required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.