Manager, Ticket Operations

  • Hartford Athletic
  • Hartford, CT, USA
  • 17 Jul, 2021
Full time Customer Service Hospitality Leadership & Management Stadia & Operations Ticketing

Job Description

COMPANY MISSION: We are Hartford Athletic. Our mission is to provide a world class professional soccer experience and make our community the best place to live, work, and play.

POSITION OVERVIEW:

The Manager, Ticket Operations will oversee all ticketing systems and analytics including CRM. Utilizing ticketing software, he/she will build events and financial reports, direct and monitor expenditures. This person will be responsible for the selection, training, and the evaluation of all Ticketing personnel, and the management of all aspects of customer service related to internal and external customers. This position reports to the Director, Ticket Sales. 
 
 ESSENTIAL DUTIES & RESPONSIBILITIES: 
  •  Build all events in the ticketing system, including seating manifests, price tables, holds, discounts, pre-sales, promotions etc.
  • Oversee all financial reconciliation, daily reports, monthly reports and event settlement.
  • Responsible for ticket sales and inventory reporting 
  • Responsible for training sales representatives on CRM and ticketing software.
  • Responsible for ticket sales commission reconciliation.
  •  Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting.
  •  Update and relay all box-office related event information to each department and client.
  •  Investigate and resolve ticket-related issues.
  •  Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates.
  •  Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws. 
  •  Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc…
  •  Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
  •  Perform other operational duties as assigned.

 QUALIFICATIONS REQUIRED:
  •  Box office or ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility. 
  •  Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs.  
  •  Proficiency in Microsoft Office applications.
  •  Knowledge and experience using CRM and several ticketing systems. 
  •  Possess excellent customer service and organizational skills.    
  •  Be able to function in a fast-paced, high pressure environment. 
  •  Must be able to communicate with all levels of the organization.  
  •  Be able to work a flexible schedule, including nights, weekends, and holidays. 




We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.