Ticket Office Assistant

  • Southend United
  • Southend-on-Sea, UK
  • 15 Jul, 2021
Matchday Customer Service Entry Level Sales Stadia & Operations Ticketing

Job Description

Specific Responsibilities:

- Always provide an excellent and effective customer service to supporters - Accurately process ticket sales as required - Ensure all data is collected and updated accurately in accordance with GDPR - Cash handling, processing debit and credit card sales - Daily till reconciliation - Advise supporters of matches on sale and other products as required - Help resolve any ticketing queries - Related administration as required


Skills and experience required:

- Customer service experience is essential - Must be confident with the use of computers, training will be given for an in-house system - Excellent communication skills, both customer facing and via the telephone - Excellent organisational skills and the ability to deliver work with a high level of accuracy and attention to detail - A confident telephone manner - The ability to work under pressure - The capability to work as part of a team and as an individual