Ticket Operations and Customer Service Associate

  • United Soccer League
  • Tampa, FL, USA
  • 09 Jul, 2021
Full time Customer Service Hospitality Sales Stadia & Operations Ticketing

Job Description

United Soccer League 
Job Title:  Ticket Operations & Customer Service Associate
Position Type: Full-Time 
Location: In Person Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is the largest and fastest-growing professional soccer organization in North America, possessing more than a decade of experience in bringing the world’s game to communities across the United States and Canada. Overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional), the organization is built on a proven and recognized model in international football and counts more than 125 clubs in its membership.
Based in Tampa, Fla., the USL has grown during the past decade into a model organization with strong corporate partnerships and stable organizational leadership. It features a dedicated staff of more than 60 professionals across 15 departments ranging from operations, digital, communications and club services, each of which provides unparalleled support to member clubs and outside partners. Sanctioned by the U.S. Soccer Federation, the USL is #UnitedForSoccer, moving the game forward in North America. 
Position Purpose
The USL recently implemented a leaguewide ticketing partner, Tickets.com, that is being used by teams across the Championship and League One. USL is seeking a Ticket Operations and Customer Service Associate in the USL League Office to provide customer support and best practices for teams that are utilizing the platform.  This position will provide application operations support via phone, email and an issue/task tracking system.  Primary responsibilities include club activation, event building, customer service, and analytics for USL’s Tickets.com clients.
Duties and Responsibilities
Specific duties include, but are not limited to:
  • Support the operation, maintenance, and optimization of USL clubs on the Tickets.com ticketing system.
  • Work with USL clubs in setting up their seating, ticket pricing, and events, along with sharing best practices.
  • Create and maintain positive relationships with USL clubs and Tickets.com.
  • Help the department to perform club and league analytics on Tickets.com clubs.
  • Promptly enter accurate, detailed information regarding all client requests and solutions in the call-tracking database.
  • Duplicate and effectively communicate any client issues that require research.
  • Execute and follow up on client issues in a timely manner.
  • Other duties as assigned. 
  • Bachelor’s Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.
  • At least 2 years of experience in ticket operations, box office, digital ticketing, and/or ProVenue suite of products required.
  • Prior software Helpdesk experience a plus.
  • Computer proficiency is essential – Microsoft Office Suite and ability to easily learn new technology.
  • Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.
  • Demonstrated problem-solving skills.
  • Detail-oriented, organized, proven ability to follow up on tasks.
  • Ability to provide results and resolutions in a timely manner.
  • Enthusiastic, client-service oriented attitude.
  • Self-motivated, patient and the ability to work independently within a team environment.
  • Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners. 
  • Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.
  • Positive attitude and strong work ethic a must.
  •  Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if/when necessary. 
  • Must have U.S. work authorization.
Please note, this is not a remote position. This position is based in Tampa, FL.

We have great Perks - Comprehensive Benefits Package 
  • Medical, Dental & Vision Insurance 
  • Health HSA and FSA 
  • 401k Options  
  • Corporate Discounts 
  • Paid Vacation, Holiday & Sick Days 
  • Business Casual Dress 
  • Casual Dress Fridays 
  • And More! 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.