CRM/Ticket Operations Intern

  • Louisville City FC
  • Louisville, KY, USA
  • 09 Jul, 2021
Intern Customer Service Hospitality Sales Stadia & Operations Ticketing

Job Description

This is an internship position that starts in August and ends in December.
The CRM/Ticket Ops Intern has administrative and coordination responsibilities within the ticket sales department of Louisville City FC and Racing Louisville FC focused on database/CRM management, sales reporting, analysis, development, and retention.

 Job Description:
  • Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records, and running additional data hygiene processes (NCOA, Do Not Call, etc.)
  • Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed
  • Securing, analyzing, mining, and reporting on all records and data sources housed within the database systems, including ticketing and CRM systems
  • Database growth and hygiene (completeness of records, National Change of Address, Do Not Call, etc.)
  • Coordinate data collection processes and ensure all prospects are entered, tracked, and distributed within CRM
  • Be the first point of contact for sales, partnerships, service and marketing, and community relations staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy
  • Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
  • Coordinate, build and deploy personalized sales, service and marketing email and telemarketing campaigns, and report on their effectiveness
  • Assist with building in-depth customer profiles, sales projections and other data analysis work as needed
  • Assist with the development of potential community partnerships and sponsorship profiles 
  • Assist with marketing and community relations activations
  • Matchday assistance is required
  • Proficient in Excel
  • Strong statistical and analytical skills
  • Ability and desire to work in a fast-paced environment 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.