Tottenham Hotspur is a world-famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, which includes a new world-class stadium which opened March 2019. We are looking for Casual Stadium Tour Guides to join our team and bring our new Stadium to life.
Visitor Attraction Tour Guides are responsible for working across all Visitor Attractions, delivering a range of stadium experiences as well as all aspects of the visitor experience across other attractions, including, but not limited to, Welcome, ticketing, photography sales and preparation of tour areas. Tours take place from the Tottenham Experience, a state of the art Visitor Attractions Hub and retail space launched as part of the Club’s Stadium development.
Tottenham Stadium Tours are delivered through a combination of a newly launched Multimedia device alongside our passionate and knowledgeable team based in positions on the Stadium Tour Route. We are looking for people who are passionate about storytelling with the ability to captivate fans and visitors, delivering outstanding experiences to all. Training is provided, so while direct guiding experience and being a Spurs fan is a bonus, if you have a passion for people and the relevant skills, being a Casual Visitor Attractions Tour Guide with us could be the role for you.
We have recently launched Tottenham Hotspur Legends Tours and are due to launch guided VIP and Technical Tours as well as other additional tours in the near future, these require engaging and passionate guides to deliver the experience to our guests. Casual Visitor Attraction Tour guides are expected to be pro-active in the upselling of ticketing, merchandise, and souvenir photos as well as any other reasonable duties that create the whole experience provided to our guests.
Shifts will be available on weekends, peak seasons, bank holiday work, this includes Tottenham Hotspur Match days, and some evenings. Shifts may differ in length dependent on the needs of the business and Stadium Events.
Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.
Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in standard background and DBS checks.
Closing: 22 Jun 2021
Tottenham Hotspur is a world famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, which includes a new world-class stadium.