Visitor Attractions Tour Guide (Casual)

  • Tottenham Hotspur Football & Athletic Co Ltd
  • Tottenham Hotspur Stadium, High Road, London, UK
  • 10 Jun, 2021
Part time Hospitality Premier League Stadia & Operations

Job Description

Job Summary


Tottenham Hotspur is a world-famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, which includes a new world-class stadium which opened March 2019. We are looking for Casual Stadium Tour Guides to join our team and bring our new Stadium to life.

Visitor Attraction Tour Guides are responsible for working across all Visitor Attractions, delivering a range of stadium experiences as well as all aspects of the visitor experience across other attractions, including, but not limited to, Welcome, ticketing, photography sales and preparation of tour areas. Tours take place from the Tottenham Experience, a state of the art Visitor Attractions Hub and retail space launched as part of the Club’s Stadium development.

Tottenham Stadium Tours are delivered through a combination of a newly launched Multimedia device alongside our passionate and knowledgeable team based in positions on the Stadium Tour Route. We are looking for people who are passionate about storytelling with the ability to captivate fans and visitors, delivering outstanding experiences to all. Training is provided, so while direct guiding experience and being a Spurs fan is a bonus, if you have a passion for people and the relevant skills, being a Casual Visitor Attractions Tour Guide with us could be the role for you.

We have recently launched Tottenham Hotspur Legends Tours and are due to launch guided VIP and Technical Tours as well as other additional tours in the near future, these require engaging and passionate guides to deliver the experience to our guests. Casual Visitor Attraction Tour guides are expected to be pro-active in the upselling of ticketing, merchandise, and souvenir photos as well as any other reasonable duties that create the whole experience provided to our guests.  


Key Responsibilities


  • Support the delivery of all operations, across any Visitor Attraction (in both self-guided or guide-led experiences), delivering experiences to a diverse and large audience of fans and visitors.
  • Provide best in class customer experience throughout all touch points of the visitor journey.  
  • Develop and maintain knowledge of Tottenham Hotspur Football Club, the Tottenham Hotspur Stadium and Tottenham Experience and to be an ambassador for the Club and all stakeholders at all times.
  • Operate ticketing systems, selling tickets, amending bookings, and checking visitors into the Visitor Attractions.
  • Operate photography equipment throughout the attractions taking pictures of visitors throughout key locations.
  • Operate photography sales systems to generate revenue and achieve sales targets though upselling photo packages, as well as tickets, merchandise and promoting the Visitor Attractions.
  • Ensure the tour route and Visitor Attractions are presented to the highest standard, clear of litter, clutter and anything that could detract from the experience.
  • To promote and advise on other Club products including retail, ticketing & hospitality.
  • Deliver other tours relevant to the Tottenham Hotspur Stadium.
  • To carry out other related duties that may reasonably be required including covering for absent staff during holidays and sickness. 
  • Responsible for the safety and security of all visitors throughout the Visitor Attractions including evacuating groups in an emergency.

Personal Attributes


  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  • A proactive, friendly, and flexible approach.
  • Strong team player with the ability to build and maintain excellent working relationships with internal and external stake holders.
  • Reliable, punctual, and flexible with the ability  to cover tours or other operational needs at short notice.
  • High standards of presentation in self and environment
  • Sees the bigger picture, willing to try new things
  • Has a ‘can-do’ attitude

Skills & Experience


  • Excellent communication skills with the confidence to speak to large groups.
  • Excellent customer service skills, with drive to consistently deliver the highest standards.
  • Ability to remember facts, figures, events and to present information in an interesting and engaging way.
  • Good literacy and IT skills.

Shifts will be available on weekends, peak seasons, bank holiday work, this includes Tottenham Hotspur Match days, and some evenings.  Shifts may differ in length dependent on the needs of the business and Stadium Events.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

Safeguarding is fundamental to the success in all that we do. Whilst this role does not require a DBS check, successful candidates are to be reminded that we may review the role and the requirements at a later date which could result in standard background and DBS checks. 

Closing: 22 Jun 2021