Ticket Operations Manager

  • United Soccer League
  • Tampa, FL, USA
  • 10 Jun, 2021
Full time Leadership & Management Sales Stadia & Operations Ticketing

Job Description

United Soccer League 
Job Title:  Ticket Operations Manager
Position Type: Full Time 
Location: Mid-West 
Please note: This is for future opportunities with USL member clubs. Position details will vary. 
Overview of the United Soccer League (USL)
The United Soccer League (USL) is the largest and fastest-growing professional soccer organization in North America, possessing more than a decade of experience in bringing the world’s game to communities across the United States and Canada. Overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional), the organization is built on a proven and recognized model in international football and counts more than 125 clubs in its membership.Based in Tampa, Fla., the USL has grown during the past decade into a model organization with strong corporate partnerships and stable organizational leadership. It features a dedicated staff of more than 60 professionals across 15 departments ranging from operations, digital, communications and club services, each of which provides unparalleled support to member clubs and outside partners. Sanctioned by the U.S. Soccer Federation, the USL is #UnitedForSoccer, moving the game forward in North America. 
Position Purpose
The Ticket Operations Manager provides customer support and best ticket operational practices for the club’s ticket sales team. This position will provide application operations support via phone, email and an issue/task tracking system.  Primary responsibilities include event building, ticket system setup, customer service, reports and analytics
Duties and Responsibilities
Specific duties include, but are not limited to:
  • Support the operation, maintenance, and optimization of the ticketing system.
  • Work with club in setting up seasons, seating, ticket pricing, and events, along with sharing best practices.
  • Create and maintain positive relationships with internal club ticket sales staff and executive leadership
  • Help the department to perform club analytics
  • Promptly enter accurate, detailed information regarding all client requests and solutions in the call-tracking database.
  • Duplicate and effectively communicate any issues that require research.
  • Execute and follow up on issues in a timely manner.
Other duties as assigned. 
  • Bachelor’s Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.
  • At least 2 years of experience in ticket operations, box office, digital ticketing, 
  • Computer proficiency is essential – Microsoft Office Suite and ability to easily learn new technology.
  • Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.
  • Demonstrated problem-solving skills.
  • Detail-oriented, organized, proven ability to follow up on tasks.
  • Ability to provide results and resolutions in a timely manner.
  • Enthusiastic, client-service oriented attitude.
  • Self-motivation, patience and the ability to work independently within a team environment.
  • Strong interpersonal and communication skills to effectively interact with team members, executives, member clubs, and external partners. 
  • Ability to work independently in a multi-faceted, fast, fluid, and deadline-driven environment.
  • Positive attitude and strong work ethic a must.
  • Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if/when necessary. 
  • Must have U.S. work authorization.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.