Ticket Operations Manager

  • Forward Madison FC
  • Madison, WI, USA
  • 09 Jun, 2021
Full time Customer Service Leadership & Management Sales Stadia & Operations Ticketing

Job Description

Forward Madison FC located in Madison, Wisconsin and a member of USL League One is in search of a new Ticket Operations Manager to lead the daily box office functions at Breese Stevens Field. 

  • This position is responsible for the ticket operations for Forward Madison FC and other events at Breese Stevens Field. This includes up to 20 professional soccer matches and an additional 20 special events annually. 
  • This position will be responsible for the Breese Stevens Field seating manifest and be the key contact for the Tickets.com ticketing system. 
  • In addition to serving as the Club’s ticketing authority, this position will be responsible for selling and servicing season tickets, mini-plans and group tickets. 

  • To work all 20 Forward Madison FC home games and an additional 20 special events including concerts and festivals at Breese Stevens Field 
  • To follow instructions provided by the sales trainer and management  
  • Learn, teach and use the Tickets.com ticket system and CRM to manage accounts 
  • Be the ultimate authority on the ticketing system and field all questions from staff
  • Manage all aspects of the box office including set-up, staffing, clean up, etc. 
  • Provide a high level of service to all ticketed Forward Madison FC and Breese Stevens Field customers 
  • To manage a book of season ticket and mini-plan customers
  • To prospect and develop new non-profit and group outing clients
  • To meet or exceed daily and weekly call volume and meeting expectations as directed by management
  • Visit customers during home games and address any issues they may have 
  • Participate in team sales training and sales development sessions 
  • Attend team functions
  • Train and oversee ticket interns and seasonal box office staff
  • Other duties as described by the COO or President 

Qualifications/ Background: 
  • At least two years of ticket sales or operations experience. 
  • Preference will be given to candidates with a bachelor’s degree and previous experience working with Tickets.com or similar ticketing systems. 

About Forward Madison FC: FMFC is a founding member of the USL League One and a leader in the lower divisions of American Soccer. In just two years, the Forward crest and its pink flamingo have become known across the soccer world through a desire to have fun with the game and an unwavering commitment to not take itself too seriously. Forward’s unique kits have regularly been recognized among international publications for their unexpected designs. Forward Madison’s home stadium is the historic Breese Stevens Field located just nine blocks from the state capital in downtown Madison. The Flock, the Club’s independent supporters group, is amongst the best supporters groups in American soccer and provides the Club with a special match day advantage and creates a one of a kind atmosphere at Breese Stevens Field. Forward led USL League One in attendance in 2019 averaging 4,200 fans per game. In addition to a 28-match regular season, Forward hosted friendlies against Hertha Berlin, Leones Negros and Minnesota United FC in 2019. After making the USL League One semi-finals in its inaugural season, the Club finished seventh in the table in 2020. 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.