Matchday Here to Help Assistant

  • Brighton & Hove Albion FC
  • Brighton, UK
  • 08 Jun, 2021
Matchday Customer Service Premier League Stadia & Operations

Job Description

Job Title: Matchday Here to Help Assistant
Employer: Brighton and Hove Albion Football Club
Salary: £9.50 per hour
Location: American Express Community Stadium, Brighton
Hours: Zero-hour, required to work all home match days during the season
Job Type: Worker agreement
Deadline Day: 21st June 2021
Who are Brighton and Hove Albion Football Club?
Brighton and Hove Albion Football Club are proud that our elite teams compete at the highest level of football in England, those being the Premier League, and the Women's Super League. Our home; the spectacular 30,000+ seater American Express Community Stadium hosts in the most parts, our Premier League journey whereas Broadfield Stadium, with a capacity of over 6,000, hosts mainly, our Women's Super League journey. We are thrilled to have our two elite teams competing in the very top respective divisions of English football.
The job
Brighton & Hove Albion Football Club are now offering an exciting opportunity to join our Here to Help team on all home match-days. We want to create legendary experiences for every guest or fan that enters our spectacular stadium and we do this with our passionate team.  Join the Seagulls and run with the South Coasts Premier League football team through the 21/22 season.
What does the day look like?
Excitement, adrenaline and 30,000 roaring fans; this is what it will feel like to work at the Albion! Working as part of the Here to Help team on a matchday, you will be part of welcoming our home and away supporters onto the ground and assisting them whilst they are on the ground. You will be predominantly based at the turnstiles to assist with NFC ticketing requirements for the 21/22 season and ensure a smooth swift entry to the stadiums.
We will require you to work all home matches which will run from August 2021 to May 2022. We welcome applications from season-ticket holders as some of the shifts would be before the match and would finish in time for kick-off.
What we need
If you have experience in working in a fast-paced customer service environment and are looking to further your career in this field, then we would love to hear from you. 
Our values
Values play a pivotal role in the success of the Club. Our values aren¿t just a list of words we expect our people to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors, in fact, with anyone who interacts in anyway with our brand. Each year we hold the TEAM Brighton awards where peer to peer nominations are recorded. Those with the most nominations take away awards for their commitment to the TEAM Brighton value. 
Our values are:
  • Treat People Well
  • Exceed Expectations
  • Aim High, Never Give Up
  • Act with Integrity
  • Make it Special
What is in it for you?
In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but not limited to:
  • Free onsite parking
  • Local travel discounts
  • Discounts at the Club superstore and website
  • Club pension scheme (if eligible)
  • Discounts and benefits for local businesses
Disability Confident 
Brighton and Hove Albion Football Club are proud to be a disability confident employer who are committed to supporting candidates with disabilities throughout our recruitment and selection process. If you require any reasonable adjustments to support your application, please do not hesitate to get in touch with a member of our People and Culture team. 
Equality Statement
Brighton & Hove Albion Football Club celebrates and values the diversity brought by employees, potential employees, casual workers, potential casual workers, players, potential players, applicants, supporters, participants on community programmes and customers and believes the Club benefits from engaging with everyone from a variety of backgrounds, thus allowing it to meet the needs of a diverse population within a multi-cultural society. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. 
Safeguarding Statement 
Brighton & Hove Albion Football Club and Albion in the Community are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to share this commitment.