Match Day Box Office Associate

  • Sporting Kansas City
  • Kansas City, KS, USA
  • 06 Jun, 2021
Part time Customer Service Entry Level Sales Stadia & Operations Ticketing

Job Description

Position Summary
This seasonal, part-time position will be responsible for processing and selling tickets to Children’s Mercy Park matches and concerts during weekday, weekend, and evening hours. Other duties include will call, learning specialized ticketing programs, assisting season ticket clients, and representing the organization in a positive and respectful manner. 

Sporting Kansas City is currently looking for highly motivated and passionate self-starters to join their team.  The ideal candidates will possess a high level of computer and client service skills.  They will also demonstrate politeness and courtesy towards our patrons.

Sporting Kansas City is an equal opportunity employer.  We celebrate diversity and equity and are committed to creating an inclusive environment for all associates.  All associates are expected to positively collaborate with individuals of diverse backgrounds.  All talented individuals looking for a challenge are encouraged to apply.

Essential Functions
  • Manage information being sent and posted through ticketing system.
  • Act as a liaison between Children’s Mercy Park Associates and clients.
  • Relay box office related event information to ticket holders.
  • Responsible for the collection of ticket monies.
  • Comprehend and make inferences from written sales material.
  • Assist with will call for all Children’s Mercy Park events, ensuring compliance to all relevant ticketing laws.
  • Assist with the management of customer service as it relates to both internal and external clients.
  • Exercise confidentiality and integrity upon handling personal and financial customer information.
  • Represent Blue Roof Entertainment and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.
  • Access to reliable transportation.
  • Work a flexible schedule including early mornings, days, evenings, weekends, and holidays as necessary to facilitate the box office on event days.
Personal Attributes
  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Passionate about sports, particularly the game of soccer.
Skills and Experience
  • Must be a minimum of 16 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Experience with ticketing software preferred.
  • Basic technology skills.
  • Communicate clearly and concisely in the English language, both verbally and in writing.
  • Perform basic arithmetic calculations (addition, subtraction, multiplication, and division) manually or through the use of a calculator.