Supporter Engagement Team Executives

  • Wigan Athletic
  • Wigan, UK
  • 04 Jun, 2021
Part time Customer Service Sales Stadia & Operations

Job Description

Wigan Athletic are recruiting for a number of Supporter Engagement Team Executives within the Business Development department, reporting to the club’s Head of Commercial. The role will predominately be based at the DW Stadium. 

The successful candidates will be part of the Supporter Engagement Team, and will be formed to increase engagement between Supporters and the Club. They will be responsible for securing long term membership, through inbound client referrals and outbound calling.

Contract Type: Fixed-Term, Casual

Working hours: Flexible

You will:

  • promote and sell the new Wigan FC Club Memberships to supporters
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Maintain a minimum daily average of 50 outbound contacts
  • Ensure offers and initiatives are communicated through the appropriate channels and all information is correct at deal confirmation stage ready to handover to colleagues for implementation
  • Identify reasons for lapsed sales and take action to reconnect and encourage new business
  • Build up a database of clients and relevant third parties and ensure all customer data is accurately recorded
  • Participate in and actively contribute to the innovation of new products and strategy
  • Provide weekly and monthly update reports detailing achievements against agreed sales targets
  • Safeguard all company monies and property
  • Maintain a good relationship with internal teams to understand their products and services and how they can help to maximise membership sales
  • Contribute to a client-centric culture ensuring that the very highest of standards of service are provided at all times
  • Work in conjunction with the other members of the Commercial team to pool resources and support the effective operation of the department
  • Assist the Head of Commercial with the implementation of sales and commercial strategies
  • Proactively promote all match day packages to new and existing clients


The successful candidate will have: 

  • GCSE’s or equivalent in English and Maths
  • Excellent communication skills
  • An entrepreneurial, proactive and tenacious approach to selling in a high paced sales environment
  • Strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the department and Club
  • Track record delivering a quality service to customers and continuously seeking to improve upon this to win new business and retain clients
  • Experience of identifying sales plans from analysis of trends and performance figures
  • Previous experience of working in a similar sales environment
  • Ability to establish rapport with a range of supporters


The group is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The group is committed to safeguarding all children, young people and adults at risk involved in its activities and events. The group recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.