Guest Services / Usher

  • Sacramento Republic FC
  • Sacramento, CA, USA
  • 04 Jun, 2021
Part time Entry Level Hospitality Stadia & Operations

Job Description

Status:  Part-time, seasonal (non-exempt)
Timeframe: April through October 2021 
Compensation: $14.00/hour
Department:  Stadium Operations
Reports to:  Guest Services Manager
Location: Sacramento, CA
 
ABOUT REPUBLIC FC:
Sacramento Republic FC exists to make the Sacramento region into the most inspiring, energetic and rewarding place to live, work and play. Through the world’s game, the club provides exciting, energetic and inclusive experiences to foster an indomitable movement including their efforts to procure MLS rights and a soccer-specific stadium in downtown Sacramento. On the pitch, Sacramento Republic FC are the 2014 USL Champions and the 2016 Western Conference Regular Season Champions. Off the pitch, the club has led USL in nearly every attendance and revenue category. The club has been named "Sacramento's Best Team" by SN&R readers since its inaugural season in 2014 along with numerous other awards for its service to the community. 
 
POSITION DESCRIPTION:
Guest Services Members/Ushers assist fans at games by helping to find seats, search for lost articles, and locate facilities, such as restrooms and food vendors. They are also responsible for helping to monitor health and safety protocols. These individuals should be energetic and enthusiastic, as they are an integral part our Club. 



RESPONSIBILITIES:
  • Greet fans and assist to find seats.
  • Settle seating disputes or help solve other concerns.
  • Examine tickets to verify seating questions.
  • Assist with wayfinding and monitoring areas of congestion.
  • Responsible for fan engagement at every event.
  • Guide fans to exits or provide other instructions in case of emergency.
  • Verify credentials of those trying to access authorized sections.
  • Search for lost articles or for parents of lost children.
  • Ensure that guests comply with Republic FC’s policies and procedures, including those related to COVID-19 safety requirements.
  • Such other duties, activities, and roles as the company from time to time may designate in its sole and absolute discretion. 
 
QUALIFICATIONS:
  • Must be willing and able to work flexible hours, including evenings, weekends and/or holidays.
  • Ability to physically work outdoors in inclement and/or hot weather.
  • Ability to stand for extended periods of time.
  • Strong communication skills are a must including outgoing personality!
  • Exceptional interpersonal skills and a friendly demeanor.
  • Knowledgeable about the venue as well as seating arrangements and exits.
  • Must be able to adhere to pre-scheduled shifts, and be on-time for events and shifts.
  • Must be at least 18 years of age.
  • Ability to work well in a group and be proactive about the needs of guests
  • Must adhere to Republic FC COVID-19 Protocols, which include wearing a mask at all times.
 
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While new health and safety protocols will be in place, please note that Guest Services Members/Ushers will interact directly with guests. The employee is exposed to outside weather conditions. The noise level in the work environment is usually moderate, depending on the event as well as the location.
 
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to lift and/or carry supplies; stand; walk; use hands to handle or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
 
OUR HEALTH & SAFETY COMMITMENT TO EMPLOYEES:
Republic FC is committed to providing a safe and healthy working environment for employees as we welcome fans back to our stadium. We will continue to acknowledge all federal, state, and local guidelines in response to COVID-19, and continuously update and evolve stadium protocols in accordance with leadership and medical advances. All employees will receive additional training on new procedures and guidelines related to COVID-19.
 
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*This position is open to U.S. Workers Only. A U.S. Worker is someone who is either a U.S. Citizen, U.S. National, U.S. Lawful Permanent Resident, or a person granted Refugee or Asylum status by the U.S. Government. Sacramento Republic FC will not sponsor a foreign national for this position.* 



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.