Account Executive, Group Sales

  • Indy Eleven
  • Indianapolis, IN, USA
  • 03 Jun, 2021
Full time Account Management Business & Commercial Sales

Job Description

Overview: Indy Eleven Professional Soccer is seeking a highly motivated and organized applicant to fill the Account Executive, Group Sales role. This position will be responsible for generating new group ticket sales and managing existing ticket sales accounts.
Primary responsibilities will include, but are not limited to:
  • Generating group ticket sales through cold calling, networking, and face-to-face appointments.
  • Sell all group inventory; tickets and registrations for Eleven events at Michael Carroll Stadium. Events include Games, Field Time, Clinics, Competitions, and Workshops hosted by the organization.
  • Sell additional ticketing inventory, including but not limited to: Season Ticket Memberships, Half Season Tickets, Partial Plans, Flex Plans and Premium Hospitality.
  • Contacting existing qualified leads as well as generating new sales leads.
  • Managing existing group sales accounts.
  • Develop and maintain good-working relationships with both internal and external clients.
  • Create and maximize Theme Nights.
  • Meet and exceed established monthly and annual sales objectives and revenue goals.
  • Make 60+ outbound sales calls on a daily basis.
  • Identify business opportunities by establishing professional and personal networks, proactively soliciting and following-up on any sales leads and representing Indy Eleven at assigned functions.
  • Improve year-over-year fan satisfaction, retention rates, and associated revenue and profitability goals with defined account base.
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, and other communication initiatives.
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from defined account base and general fan base; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team.
  • Ensure customer data and profile requirements are accurately and completely detailed for defined accounts in CRM system.

 Other duties/responsibilities include: 
  • Work closely with Ticket Sales, Box Office, Marketing, Operations, Arena Staff, Game Presentation, PR, and Sponsorship to execute integrated programs.
  • Work assigned sales, promotional and team events during games and outside normal business hours.
  • Perform other duties and responsibilities as assigned.

 Skills and abilities:
  • Team player with the ability to handle multiple assignments in a fast-paced environment
  • Excellent verbal communication skills with a friendly and professional telephone manner
  • High comfort level making cold calls
  • Strong time management and organizational skills
  • Excellent written communication skills
  • Demonstrated ability to work independently and to self-motivate
  • Flexible and creative problem-solving skills
  • Proficiency in MS Word and MS Excel, CRM related software and ticketing applications preferred
  • Knowledge and passion for sales
  • Enthusiastic and outgoing personality
  • Preferably possesses a database of qualified group prospects
  • Flexibility in working extended hours including nights, weekends, and holidays as required

 Minimum qualifications: 
  • Bachelor’s degree or equivalent
  • One (1) to two (2) years’ experience as a top sales producer, preferably in Sports & Entertainment
This position reports directly to the General Manager, Ticket Sales.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.