Matchday Safety Steward

  • Chelsea FC
  • Stamford Bridge, Fulham Road, London, UK
  • 02 Jun, 2021
Matchday Hospitality Premier League Stadia & Operations

Job Description

Hours of Work: Approx. 5.5 hours per match day
Contract: Casual, all match days 2021/2022 Season
Location: Stamford Bridge, Fulham Road, London SW6 1HS
Reporting to: Head of Matchday Safety
Department: Matchday Safety
You must be available to attend a assesment evening on either the 1st or 2nd July 2021.
Main Responsibilities
  • Attend pre and post-match briefings, to sign in and out and to determine duties.
  • Know the location of and be able to operate effectively, if safe to do so, the fire-fighting equipment at the ground.
  • Know the location of the First Aid Rooms and any First Aid Equipment kept elsewhere in the Stadium.
  • Be fully conversant with any methods or signals used to alert staff that an Emergency has arisen.
  • Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to a Supervisor, the Chief Steward, the Deputy Safety Officer or the Safety Officer.
  • Comply promptly with any instruction given in an emergency by a Supervisor, the Chief Steward, the Deputy Safety Officer, the Safety Officer or a Police Officer.
  • Identify and investigate any incident or occurrence among Spectators, reporting their findings to a Supervisor, the Chief Steward, the Deputy Safety Officer or the Safety Officer.
  • Monitor the Spectators throughout the Stadium for signs of distress or overcrowding and take action in accordance with standing instructions.
  • Prevent overcrowding by ensuring the Spectator limits in various parts of the Stadium are complied with.
  • Prevent Spectators, as far as possible, from climbing fences and other structures and from standing on seats.
  • Ensure that gangways and exits are kept clear at all times.
  • Staff all entrances and exits.
  • Assist as required in the evacuation of the Stadium.
  • Assist in the prevention of breaches of the Ground Regulations and pitch invasion.
  • Develop an excellent knowledge of the geographical layout of the Stadium in which you are employed, in particular its exit and entry routes and to know the emergency evacuation messages as relevant to all areas of the stadium.
Person Spec:
  • Previous experience of managing Spectators at sporting events either as a Safety Steward or in another acceptable capacity is preferable but not essential as training is a legal requirement and will be provided.
  • Must be able to communicate calmly and effectively with the Safety Steward Supervisor, the Chief Steward, the Deputy Safety Officer and the Safety Officer when under duress.
  • Must be able to communicate with Spectators at all levels at all times particularly under hostile and challenging circumstances.
  • Must have good people management skills.
  • Must be able to provide basic Emergency First Aid.
  • Good Customer Care skills would be advantageous.
  • Must be able to work as part of a team.
  • Must be able to achieve an NVQ Level 2 in Spectator Safety within one year of accepting post or as soon as practicable thereafter.
All applicants must be available to work weekends and evenings and commit to being available between September 2019 and May 2020.
The Employee must at all times carry out his/her responsibilities with due regard to Chelsea FC Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead. Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers. The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.