DEPARTMENT: Stadium Operations REPORTS TO: Stadium Event Manager
FLSA: Full Time; Hourly, Non-Exempt
WHAT SETS YOU APART
You are a customer service-oriented event professional that can build relationships and resolve problems in a creative way while providing excellent service. Your attention to detail, organization and communication allows you to manage multiple tasks while ensuring a successful experience for attendees and Clients. If you are an eager to showcase the Exploria Stadium and execute events such as concerts, football, international tournaments, rugby and private events we would like to hear from you.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Learn and all aspects of Orlando City SC teams and history and Exploria Stadium layout capacity, event spaces etc.
Under the direction of the Events Manager, execute all non-soccer events logistics.
Assist with incoming event requests and learn to prospect new business via phone, email, events and other platforms.
Maintain stadium events department social media platforms: Instagram, LinkedIn, etc.
Manage all internal event request with other departments.
Coordinate all aspects of event from start to finish. (walkthrough, contract, invoicing, set-up, etc.)
Ensure that every client, guest, and vendor receive exceptional service.
Gain experience in scheduling and executing meetings/events according to the contract of clients in a timely manner.
Proactively maintain ongoing communication with the client before and during the event/meeting.
Research, negotiate and coordinate outside service needs with vendors as required.
Create and distribute event work orders to responsible parties in a timely manner.
Assist with special needs or requests from clients and timely communicate request internally.
Assist in tracking all event-related expenses and coordinating billing and payments with finance department.
Assist in the preparation of building to meet the requirements of upcoming events.
Coordinate and lead stadium and event tour and sharing knowledge about Orlando City SC and Exploria Stadium.
Maintain a professional and positive working relationship with co-workers, vendors and clients.
General administrative duties such as data entry, filing, etc.
Other duties as assigned.
It’s never just a job at Orlando City SC. It’s a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
Bachelor’s degree preferred or equivalent combination of education/training and 1-2 years of relevant experience.
Strong Customer service and problem-solving skills.
Strong written communication and negotiation skills.
Exceptional interpersonal communication skills.
Knowledge of domestic and international soccer preferred.
Ability to maintain workflow in a fast-paced environment.
Strong analytical, decision-making, and problem-solving skills required.
Ability to work independently and/ or in a team environment.
Flexible and able to work non-traditional hours, in non-traditional settings, within a team atmosphere.
Must possess outstanding organizational and time management skills along with a strong attention to detail.
Bilingual is a plus.
Must be able to move and/or lift up to 50 pounds.
This position requires work inside and outside of the building and some exposure to extreme weather and/or adverse conditions.
ABOUT ORLANDO CITY SC
Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, moved into its privately-owned downtown soccer stadium. In 2019, Orlando City SC re-launched OCB to bridge the gap between its successful youth academy and the First Team.
In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in the National Women's Soccer League (NWSL). The Pride began league play in 2016 bringing professional women’s soccer to Orlando for the first time. As part of the preeminent Orlando City Soccer Club, the Pride joined Orlando City SC of Major League Soccer and Orlando City B of USL League One. In 2017, the Pride and Orlando City SC moved its home matches into Exploria Stadium, a 25,500-seat soccer-specific stadium located in the heart of downtown Orlando.
With a footprint across the Central Florida region and a roster composed of renowned international talent that includes Champions League winners, Women’s World Cup champions, Olympic gold medalists and some of the best global talent in all of soccer, Orlando City SC and Orlando Pride boasts global relevance through its assemblage of world-class athletes and innovative business operations.
To bring our community together, create lasting memories, and fuel passion for soccer.
Be the envy of our league through performance, relevancy, and enterprise value.
Entertain, unify, and inspire our community through passionate soccer & service.
For more information, visit orlandocitysc.com or orlando-pride.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.