Voluntary Supporter Liaison Officer

  • MK Dons
  • Milton Keynes, UK
  • 25 May, 2021
Volunteer Customer Service Stadia & Operations

Job Description

Job purpose

To act as an ambassador for both MK Dons Supporters and MK Dons Football Club. Liaising with both the Club, the fans, and from time to time the EFL, in order to improve the matchday experience for all supporters at Stadium MK.

 

Job Description

Main Objectives

- Be a point of liaison between MK Dons Football Club and MK Dons Supporters

- Provide a two-way communication channel between the Club and the supporters

- To assist the Club in making the matchday experience the best it can possibly be for all football supporters

- Establish, build, and maintain relationships with SLO’s at other clubs

 

Summary of Duties

- Attend a minimum of 18 MK Dons home League games, arriving 1.5 hrs. prior to kick off, and departing 30 minutes after the final whistle

- Help supporters with wayfinding, and any potential enquiries and issues on MK Dons Matchdays

- Develop a comprehensive understanding of all relevant matters affecting Club and Supporters (including, but not limited to: safety regulations, ticket and travel arrangements etc.)

- Gather feedback (formally and informally) from supporters, identifying key issues and communicating this back to the Club

- Attend meetings as and when required by the Club and EFL

 

Person Specification

- Ability to work on own initiative, and as part of a team

- Have a polite and courteous manner

- Good communicator

- Be flexible to work in different locations and roles within Stadium MK

 

Support Benefits

- Complimentary seat for all MK Dons fixtures at Stadium MK (on a match by match basis)

- Full training

- Invitation to a minimum of one social event to mark the end of the Football Season

 

Closing date for Application Forms: 25 June 2021