Full job description

The contract

The following job description is for a job working on The FA (Football Association) at Pattern Design Co, the trusted partner agency that provide UX, UI and Research capability to the FA. The role will be 5 days per week and will run for the entire business year. There are three roles available at differing levels of seniority and corresponding salaries. Salaries listed take into account 25 days holiday per year and will be paid on a day rate format . More detail is available on this if you progress in the recruitment process.

We're hoping to find candidates that are passionate about football and that can add a wealth of knowledge and experience to our team embedded at the FA. All candidates must submit a portfolio of their work with their application.

We look forward to hearing from you!

Job summary

One of The FA’s strategic principles is to be ‘participant-led’. The UX user researcher is a key role in bringing the Digital Technology department closer to their customers to help them achieve desired product outcomes and create a better experience for users.

The user researcher will introduce and standardise processes and measures that support the product teams in planning, conducting, and applying quality research at scale. This ResearchOps focus will enable teams to be self-sufficient in running their own continuous discovery and user research sessions within the agile delivery process.

Through maintaining a research repository, the researcher will give the business instant access to user insights that support, and challenge, decision making and design work.

The user researcher will also lead research projects, using a mixture of quantitative and qualitative methods to uncover insights and distributing them to stakeholders across the organisation.

Perhaps most importantly, the user researcher will help to broadcast the value of user research, bringing product teams on the journey and showing the benefits of embedding the customer’s voice at every step of the design and delivery process.

Our products

- England Football
- England Football Learning
- Platform for Football
- The FA Player
- HELIX
- Wembley Stadium
- Club Wembley
- Full-Time
- Matchday
- My England Football

And many more

Requirements

You will:

• be endlessly curious about users, always keen to get involved in research and discover meaningful insights;
• have experience working on research projects across the full product lifecycle, from project initiation and concept design to continuous improvement of existing products;
• be an expert in different research methodologies, able to select the appropriate method and define research questions to get the best results;
• have experience establishing research practices at scale in organisations, implementing processes that allow teams to self-serve and creating a culture of insights-driven decision making;
• have worked in a continuous discovery focussed environment, with knowledge of the advantages and potential challenges of this approach;
• use your communication skills to collaborate and bring others on the journey with you, whether you are working with team members on a project or presenting research findings to stakeholders;
• be comfortable working on multiple tasks in parallel, managing your time effectively to meet deadlines.

Primary tools (strong working knowledge):
Miro, User testing platforms, MS Office

Secondary tools:
Figma, JIRA

Start date:
Ideally, but not essentially, the candidate will be able to start at the end of March / early April.

Key responsibilities

• Collaborate with stakeholders to understand research needs and propose appropriate methodologies to get the answers they need.
• Conduct user research studies, analyse the data collected and transform your findings into easily understandable insights ready to share with product managers, designers, developers, and other stakeholders.
• Embed ResearchOps best practices, including participant management, introducing new tools and techniques and maintaining a research repository of insights.
• Regularly share knowledge of user needs and pain points with teams to enable effective prioritisation of work and decision making.
• Support product teams in conducting their own research and establishing a continuous discovery mindset. Bring others on the journey by helping them understand how using research insights will help them achieve their outcomes.

Job Types: Full-time, Freelance

Pay: £80,000.00-£100,000.00 per year

Benefits:

• Work from home

Application question(s):

• Please confirm that you live in London, or that you are willing to commute to London twice per week

Experience:

• User research: 5 years (required)

Work Location: Hybrid remote in London, HA9 0WS