Christmas Market Retail Assistant

Role Summary

The main responsibility of the Christmas Market Stall Retail Assistant is to assist the Business Development Officer and Retail staff with all relevant stock and sale requirements during the market period.

The Christmas Market Stall Retail Assistant role will include, but is not limited to, the following tasks during the week:

·        Demonstrate and deliver a high level of customer service, representing the football club at all times.  

·        Understand and showcase good level product and stock knowledge. Being able to present this knowledge to customers is key, encouraging sales constantly.

·        Adhere to the football clubs cash handling policy at all times, including training and knowledge of relevant electronic position of sale.

·        Liaising closely with staff to rotate stock items and restock accordingly throughout opening times but also during preparation days.

·        Deal with customer feedback accordingly and problem solve where required.

Person Specification/Experience Required

·        Strong interpersonal skills

·        Ability to prioritise specific required tasks

·        Experience of delivering customer experience

·        High attention to detail

·        Maintain customer confidentiality

·        Desire to work and excel as part of a team

·        Able to troubleshoot

·        Good planning and organisational skills

·        Previous experience in working in a customer facing environment

·        Complaint handling experience