Food & Beverage Operations Manager

Job Purpose:
Reporting to the Head of Commercial, the successful candidate will lead and manage all
Food & Beverage operations across the Football Club, including matchday concourses, VIP
lounges, hospitality suites, non-matchday events, and external catering contracts.

The role is responsible for delivering exceptional service standards, maximising profitability,
and driving innovation, ensuring an outstanding experience for supporters, guests, and
clients on both matchdays and non-matchdays.

Key Responsibilities and Duties:
• Manage and lead on all F&B Operations across Club & the Training Ground, ensuring
exceptional service delivery at all levels.
• Oversee matchday public catering services, including kiosks, lounges, executive
boxes, directors’ hospitality and First Team / Academy player catering at the Training
Ground.
• Alongside the Head of Hospitality, Conference & Events, develop and deliver a
profitable non-matchday events business (e.g., weddings, conferences, and
banquets).
• Take responsibility for the end-to-end purchasing process for all F&B-related goods.
• Oversee all logistics relating to food, beverage, and catering equipment to ensure
smooth and cost-effective operations.
• Source new suppliers where needed and regularly evaluate performance, pricing,
and product quality.
• Lead the negotiation of supplier contracts, ensuring best value and service delivery
aligned with Club standards and expectations.
• Take full accountability for F&B budgets, including profit and loss responsibility
across all operational areas.
• Monitor and manage costs relating to purchasing, staffing, waste, utilities, and
equipment.
• Implement effective stock control procedures and margin management to ensure
profitability.
• Provide regular financial and performance reports to senior management.
• Create and manage staff rotas in line with business needs, budgets, and event
schedules.
• Monitor performance, promote professional development, and maintain high
standards of customer service.
• Ensure appropriate staffing levels to deliver consistent quality service across all
outlets.
• Ensure all operations comply fully with Food hygiene and food safety, regulations,
Health and safety legislation and Alcohol licensing laws.
• Maintain up-to-date documentation including HACCP plans, cleaning schedules, and
training records.
• Conduct regular audits and inspections to proactively manage compliance and safety
across all sites.
• Work closely with the Head of Commercial to develop and implement strategies to
grow revenue and enhance guest experience.
• Contribute to the planning and delivery of premium F&B offerings aligned with the
Club’s commercial and brand objectives.
• Continuously seek opportunities for innovation, service improvement, and
operational efficiency.
• Create and execute menus and product offerings in collaboration with culinary
partners or in-house chefs.
• Work closely with the Commercial and Marketing teams to promote hospitality
offerings.
• Monitor customer feedback and implement service improvements to ensure a firstclass experience.
• Uphold the Club’s values and contribute to a positive team culture.
• Additional duties as reasonably requested by the Head of Commercial.
• To adhere to the Club’s Safeguarding Policy at all times.
• To promote a safe and healthy working environment for all players and staff
• To promote a professional image of the club and themselves at all times.
• To work with and support other team members as required ensuring effective and
efficient service is developed and delivered.