Job Description
Job Title: Guest Experience Associate
Location: 215 Gothic Ct #107, Franklin, TN
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You’ll Be Doing:
Location: 215 Gothic Ct #107, Franklin, TN
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends
Position Overview:
You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
What You’ll Be Doing:
Guest Experience Hero (60%)
- Greet like a champ, answer like a pro, and make every guest feel like an MVP
- Handle questions, feedback, and concerns with good vibes and care
- Jump in to fix issues quickly or tag in a teammate
- Work together to keep things flowing and guests happy
- Work in concessions (as needed)
Operations Guru (30%)
- Keep the space clean, stocked, and ready for action
- Help with scheduling, check-ins, sign-ups, and events
- Own the front desk like it's your stage
Admin But Make It Snappy (5%)
- Waivers, payments, reports = no big deal for you
Training + Growth (5%)
- Learn the TOCA way and level up your game
- Gain development to keep your career going with TOCA
TOCA Culture (100%!):
- Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
- Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You’ll Crush This Role If You:
- Love people and good vibes
- Have top-tier communication skills
- Can stay cool under pressure
- Know your way around Google Suite & scheduling tools (on-site training)
- Are down for evening/weekend shifts (that’s our peak time!)
- Can lift 30+ lbs and move with energy
About TOCA Soccer